Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
Read more about this company
Analyst, Complaints Management, Internal Alignment, Adherence and MIS
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience1 - 4 years
- LocationNairobi
- Job FieldBanking 
Job Description
To monitor and analyse internal alignment and adherence to the complaints management minimum standards, frameworks and rules implemented across CHNW SA and its value chain.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Banking
Experience Required
Client Coverage
Personal and Private Banking
- 1-2 years
- Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting.
- 3-4 years
- Experience of working in either a Branch or Private Banking environment with knowledge of its associated products, processes and systems.
Additional Information
Behavioural Competencies:
- Articulating Information
- Convincing People
- Directing People
- Embracing Change
- Generating Ideas
Technical Competencies:
- Call Reporting
- Compliance
- Customer Reception and Channelling
- Digital Analytics and Reporting
- Product and Services Knowledge
Method of Application Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply
