Ecobank – The Pan African Bank
WE ARE HIRING
Position: Bank Officer
Reporting to: Customer Service Manager
Location : Mwanza, Tanzania
Job Summary:
Job summary:
Provide quality cash services at branch level.
Key Responsibilities:
• Process all day counter transactions for cash/cheque deposit/withdrawals to the respective accounts /customers.
• Handle and resolve customer inquiries/complaints in a professional manner that are within.
• Perform general reconciliation and control activities especially on daily used
suspense accounts.
• Prevention of fraud and shortages including shortages from customers/BOT by making sure all cash paid to central cash/customers are properly counted.
• Alternative vault and ATM custodian
• Selling and cross-selling bank products through customer interactions
• Ensure compliance with the bank’s policy and standards, local laws and regulations, controls and procedures of the bank.
• An ability to identify shortfalls in customer transactions that could place the bank at risk.
• Ability to identify fraudulent transactions that may cause loss to the bank.
• Deliver good customer services to both existing and walk-in customers.
• Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other controls.
• Ensure Controls and procedures on “Know Your Customer for Customer Due
Diligence introduced to addressed money laundering prevention and compliance risk.
Qualification & Experience:
• Diploma/bachelor’s degree in business related fields of study or equivalents.
• Minimum 1 year of experience in branch operations.
Application Instructions:
Application:
If you are interested and meet the selection criteria, please submit your Curriculum Vitae of later than May 16th 2025.
to: [email protected]
Please note that only shortlisted candidates will be contacted.
Ecobank Tanzania Limited
Human Resources
