We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.
Read more about this company
Branch Manager - Pharma/Retail
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldPharmaceutical  , Sales / Marketing / Retail / Business Development 
POSITION OVERVIEW
- The Branch Manager is responsible for the effective and efficient running of the branch Assigned. This entail staff management, stock management, sales and revenue growth.
JOB RESPONSIBILITIES
Pharma Operations
- Ensure compliance with PPB regulations at all times.
- Screening prescriptions for legal validity, drug contradictions, drug interactions, and appropriateness of dose, frequency and duration of dosing and patience convenience.
- Ensuring to communicate with prescriber in the event clarifications on medication is required.
- Preparing and dispensing of medicine according to the good dispensing practices and counselling patients on the use of medicines.
- Recommending Over the Counter (OTC) medicines to patients /clients with simple medical conditions and making necessary referrals.
- Organizing the pharmacy in an efficient manner to make the identification of products easier and faster.
- Ensure to timely communicate with the insurance companies to get approval for medicines prescribes.
- Ensure to run Smart or Slade reports on all approved prescriptions when service an insurance patient.
- Ensure to monitor and correctly record the temperatures of the refrigerator as per the set standards.
- Consistently check for drugs expiry dates and ensure that communicate two months prior.
Company stock and Asset Management
- Maintain a detailed and up-to-date asset register in liaison with finance team
- Tag all physical assets and ensure each has a unique identifier.
- Ensure all store equipment is functional and regularly serviced.
- Prevent asset misuse or damage through staff accountability measures.
- Regularly verify physical assets against records
- Ensure accurate stock levels through regular cycle counts and full stock takes.
- Monitor stock movement (receipts, transfers, sales, expiries).
Customer Experience Oversight
- Ensure a welcoming, clean, and well-organized store environment.
- Oversee that customers are greeted promptly and attended to courteously.
- Monitor the flow at tills and counters to minimize wait times.
- Serve as the first escalation point for unresolved issues from floor staff.
- Investigate complaints and provide timely, empathetic resolutions.
- Document recurring issues and take corrective/preventive action.
People Management
- Ensure that the region assigned has adequate staffing to cover the sales target
- Ensure to maintain a well-motivated team at the branch
- Ensure that the all team members follow up on the laid policies and procedures of operation
- Liaise with the HR Office to handle disciplinary issues
- Liaise with the HR Office to ensure that the branch staff requirements is consistently well updated.
Administration
- Ensure that proper records are maintained at the branch level
- Manage branch expenses with authorization.
- Ensure that the Branch licenses and permits are maintained up-to-date and renewals done in a timely fashion
- Ensure that all actions are guided by the company’s policies and procedures.
- Participate in arrangement and reconciliation of invoices as guided by the finance team.
- Ensure to complete continuing education courses
- Making entries into the relevant inventory management records and registers.
- Network to improve the presence and reputation of the branch and company
QUALIFICATIONS
- Must be registered with the Pharmacy and Poison Board.
- Degree in Pharmacy from a recognized institution.
- At least 5 years working experience in a similar position, preferably in a busy set up – retail pharmacy
- Must be computer literate and be able to manage software programs
- Good recording keeping and reporting skills.
- Demonstrated ability to work as a team player.
- Ability to work and deliver results with minimum supervision.
Method of Application
Interested and qualified candidates should forward their CV to: vacancies@peoplefoco.co.ke using the position as subject of email.
