Brand Consultant Team Player at HCS Affiliates Group

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Read more about this company

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience
• LocationNairobi
• Job FieldMedia / Advertising / Branding&nbsp , Medical / Healthcare&nbsp

Overview:

• The Brand Consultant plays a fundamental role in promoting and supporting the use of our brands among customers. This position focuses on outreach to partner hospitals, training mothers, and ensuring customer satisfaction through effective communication and support. The Brand Consultant is essential in enhancing the overall customer experience and achieving sales goals.

Key Responsibilities:

• Brand Promotion: Consistently increase the usage of our brands through targeted outreach and educational initiatives.
• Product Samples: Distribute promotional samples and provide comprehensive product information to enhance brand awareness.
• Customer Interaction: Conduct visits to new mothers at home to provide promotional samples and educate them about our brands, highlighting product benefits and hygiene practices.
• Hospital Engagement: Enlist hospitals in the program and train maternity departments on best practices, reinforcing our brand's commitment to quality and care.
• Hygiene: Provide mothers with tips on newborn hygiene and how our infant products support their baby's well-being.
• Customer Support: Address and manage customer complaints effectively, ensuring satisfaction and maintaining a positive brand image.
• Recording: Ensure daily mother visit forms are complete and accurately recorded to track brand engagement.
• Visit Reports: Prepare and review visit reports, providing feedback to the team for continuous brand improvement.
• Tracking: Maintain records of hospital visits and mothers enlisted in the program, supporting brand outreach efforts.
• Policy Compliance: Protect all business trade secrets and intellectual property, adhering to company policies, rules, and laws in all branding activities.
• Team Collaboration: Assist the team in resolving customer complaints and contribute to overall team efforts in supporting the brand.
• Perform other duties as assigned. 

Qualifications:

• Bachelor's degree in Nutrition, Nursing, Public Health or a related field.
• Proven experience in brand promotion, customer service, or a similar role.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Proficiency in preparing reports and documentation.
• Flexibility to adapt to changing priorities and schedules.

Working Conditions: Working full-time during our operational hours.

Method of Application

Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Brand Consultant Team Player  on the Subject line.