Position: Business Performance and Analytics Manager
Education: BSc in Actuarial Sciences, BSc in Mathematics, or a related field.
Key Areas:
- Design Customer Value Management (CVM) and Customer Experience strategies.
- Increase revenue and customer satisfaction.
- Develop Retention, win-back, and loyalty programs.
- CVM Reports.
- Stakeholder Engagement.
Responsibilities:
- Develop analytics programs that profile customers’ behavior.
- Create churn prediction models.
- Measure and analyze customer satisfaction trends.
- Develop revenue stimulation, retention, and loyalty schemes.
- Provide product recommendations and comprehensive business requirements for revenue generation.
- Prepare daily reports showing campaign performances.
- Identify and develop new, efficient, and customer-obsessed base activities and lifecycle programs to increase revenue.
Experience:
- Minimum of 2 years of experience in telecommunications or pay TV CVM (Customer Value Management) is advantageous.
- Commercial experience (PayTV, mobile telecoms experience is preferable but not required).
- Proven numerical skills, commercial acumen, and the ability to interpret commercial and financial analysis.
- A track record of developing a strategic vision for CVM activities and reaching ambitious revenue objectives.
- Competent and confident relationship-building skills and the ability to influence senior management.
How to Apply:
Please submit your CV to [email protected].
Application Deadline:
Kindly indicate the Job Title you are applying for in the subject line of your email.
Deadline: February 20th, 2025
