(Jobs in Kenya) Callcentre Telesales Internships at Twiga Foods - Gazeti Jobs

(Jobs in Kenya) Callcentre Telesales Internships at Twiga Foods

1 week ago 4


As a Callcentre Telesales Intern, you will be provided with a list of customers at the beginning of the shift. You will actively reach out to the targeted customers by initiating calls to raise awareness on Twiga’s products & services and encourage them to make a purchase.

This will be a good opportunity to learn a new skill set while working alongside Callcentre professionals. The internship period will be 1-2 months, breakfast, lunch and a transportation stipend will be provided each month. The call centre location will be Tatu City DC.

Key Responsibilities

  • Provide customers with information about Twiga’s products or services in order to create interest in the brand.
  • Ask promising leads qualifying questions which can help reveal prospects’ willingness to buy.
  • Use scripts to offer additional products or services based on past purchasing behavior.
  • Transfer unresolved issues for escalation to relevant persons and follow up for timely resolution.
  • Offer excellent customer service to all customers.
  • Call customers after a sale to make sure they are satisfied with the product or service.
  • Enter and update customer information in the database and ensure confidentiality of customer information.

Minimum Qualifications and Experience

  • Currently enrolled in an accredited university or college obtaining a certificate or diploma.
  • Well presented and able to communicate effectively in English; in both verbal and written communication.
  • Be flexible and adaptable to changing environment and needs.
  • Be patient, persuasive and persistent.
  • Available to begin internship immediately.
Click Here to Apply