Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.
Main Responsibilities
- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the camp clean and tidy, at all times
- Deal with customer complaints in a professional manner
- Complete all daily administration tasks as required
- Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
- Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
- Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
- Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Complete regular checks on portable electrical appliances
- Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all operations equipment in line with company policy
- Provide reports, as required, for senior management
- Maintain effective communication, at all times, among the team and head office
- Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
- Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
- Complete all required health and safety/fire checks on time
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
- Report any security issues to the operations manager immediately
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office
Minimum Requirements
- Degree/ Diploma in hospitality/ Tourism or a related course
- At least 5 years experience in tours. Bush experience is highly preferred.
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