We build hyper-customized ERP solutions for clients spanning over 80+ industries across the MENA Region, supporting SMB's, Multi-Nationals and Government entities. Our cloud based software suite includes HRMS, CRM, Accounting, Supply Chain Management, Logistics, Business Intelligence and more.
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Client Retention Specialist
- Job TypeFull Time
- QualificationDiploma
- Experience2 years
- LocationNairobi
- Job FieldCustomer Care 
- We are looking for a Client Retention Specialist to join our team and play a key role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. This role requires a high level of professionalism, agility, and accountability. The ideal candidate will be proactive, communicative, and results-driven, with strong retention strategies and the ability to thrive in a fast-paced work environment, such as the UAE.
Key Responsibilities:
- Client Engagement: Proactively connect with clients via email, phone, and messaging to ensure satisfaction, identify risks, and prevent churn.
- Issue Resolution: Act as the first point of contact for client concerns, providing timely and effective solutions to ensure a positive experience.
- Renewal Management: Own the entire renewal process, from negotiation and agreement facilitation to timely closure.
- Relationship Building: Foster strong client relationships by understanding their evolving needs and ensuring continuous support.
- Retention Strategy Execution: Implement and refine retention tactics to align with team KPIs and business goals.
- Feedback & Reporting: Gather, analyze, and relay client feedback to improve services and processes.
- Cross-Team Collaboration: Work closely with Sales, Support, and Accounts teams to streamline communication and enhance client retention.
- UAE Work Awareness: Operate with a deep understanding of the fast-paced work culture in the UAE, including discipline, preapprovals, and high-speed expectations.
Qualifications & Skills:
- Minimum 2 years of experience in client retention, renewals, or account management.
- Strong corporate communication skills (email, calls, and chat support).
- Intermediate financial understanding (invoicing, payment tracking, renewal terms, basic budgeting).
- Quick learner with strong information retention.
- High IQ, with a general understanding of the world and current events.
- Respectful, obedient, and receptive to instruction and feedback.
- Fluent in English, with excellent grammar and business etiquette.
- Strong multitasking abilities.
Preferred Skills & Traits:
- Experience with CRM systems and Microsoft Office Suite.
- Results-oriented, self-motivated, and deadline-driven.
- Positive attitude with a strong sense of accountability.
- If you thrive in fast-paced environments, have a passion for client success, and possess exceptional retention skills, we’d love to hear from you!
Method of Application Interested and qualified candidates should apply using the Apply Now button below.
