(Jobs in Kenya) Country Manager, Kenya at Operation Smile - Gazeti Jobs

(Jobs in Kenya) Country Manager, Kenya at Operation Smile

1 week ago 8

About Job

Reporting to the Regional Director, the Country Manager (CM) has a broad and rewarding role as a country representative of Operation Smile (OS) with overarching supervisory and managerial responsibilities for all in-country personnel, operations, finance, HR and programs.

The CM is responsible for the development of Operation Smile Kenya ‘s strategic direction and budgets, in alignment with our regional and organizational goals, contextualized for Kenya with support from the Sub-Saharan Regional team comprising of the Regional Director, Regional Finance Director, Regional Medical Officer, Regional Technical Leads and local and international volunteers and partners.

The CM is relied on to manage all in-country activities – financial oversight and fiscal reporting, operations which will include governance and compliance, workforce planning and human resource management, staff safety and security, program implementation, monitoring and evaluation and key stakeholder management and development.

Working closely with the Regional Director, the CM ensures that country programs are designed and implemented to meet the highest standards and OS Global Standards of Care and are aligned with our programmatic goals.

The CM promotes active and broad participation by volunteers and donors in year-round activities and establishes sound working relationships with staff, volunteers, the Ministry of Health, regional health offices, Hospital partners, professional associations and other country stakeholders/partners.


Strategy and Vision

  • Formulate and plan, in consultation with key stakeholders, a clear vision of present and future program goals and strategies which can be clearly communicated to team members, local beneficiaries, international partners, governmental counterparts, and donors.
  • Set direction by prioritising and organising actions and resources to achieve program and organisational objectives.
  • Evaluate program priorities within the country and participate in regional prioritisation.
  • Explore, evaluate and present new country and project funding opportunities that leverage impact and integrate initiatives and activities, support and direct related fund-raising activities with both institutional and private donors.
  • Maintain an overview of the national context with a view to the strategic development of the project both in the current identified sites and the potential of future program extension and expansion.

Project Management

  • Develop and support the rolling out of a program implementation strategy that is appropriate to the country context and strategy.
  • Manage a comprehensive activity plan, including resource needs analysis, covering the time frame.
  • Oversee the overall design of the program ensuring objectives are met within the required time frame and budget. Where necessary ensure preventative and corrective action is taken.
  • Support program implementation as needed, including: developing assessments, baselines, budgets, monitoring and evaluation systems, field visits to verify data, internal and external reporting
  • Volunteer management will be an essential part of this role – managing Kenya volunteers and their credentialling process, managing the GVMS to ensure up to date and recruiting and developing new volunteers in various disciplines as required.

Financial Management – Fiscal, Compliance Management and Accountability

  • Working with the Finance Manager and Regional Finance Director, fiscal management of OS Kenya’s budget will be a key part of this role
  • Plan and construct the program and operational budget in alignment with the budget process and deadlines
  • Coordinate overall country budget; manage budget and cash flow within approved spending levels to ensure a steady and adequate supply of funds for program activities.
  • Oversee budget management of sub-grantees/sub-contractors if any.
  • Ensure that restricted funding is spent according to donor proposals and regulations with relevant reporting.
  • Build and maintain operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs.

Team Management

  • Recruit, manage and motivate an informed, skilled and efficient team with an emphasis on excellence and achievement; encourage a team culture of learning, creativity and innovation, incorporating staff development strategies and performance management systems into the team building process.
  • Pro-actively manage workforce planning consistent with policies, including job descriptions for staff, onboarding and orientation, professional development plans, HR evaluations and staff policy manual in alignment with global HR.
  • Establish leadership and professional credibility with the OS team, inspiring and implementing an organisational culture of accountability, responsibility and quality of services.

Reporting, Monitoring and Evaluation :  Ensure the program is based upon sound principles of design and utilizes OS and donor required monitoring and evaluation systems.


  • Represent OS Kenya as required with national and international donors, partners, media, and participate in local community activities and as appropriate.
  • Maintain effective and positive internal contacts with OS regional and headquarters officers and staff, and external contacts with the national and local government officials, international non-governmental organisations (NGOs), donor agency officials, vendors, media, and the general public.


  • Manage safety and security of the entire OS Kenya team and assets according to best practices, operating standards and field realities.
  • Liaise with security officials of the local government and other humanitarian, relief and development stakeholders concerning crucial events, periods of increased risk, incident reporting, and security policy changes.

Essential Requirements

This is a broad role requiring a wide range of skill sets to manage and grow OS Kenya.

Education : Advanced university degree in Public Health, health science, Business Administration, Project Management, Information Science or other relevant fields;


  • At least 10 years of experience with increasing responsibility in management positions, preferably within international non-profit organizations;
  • Track record of working with Charity and society organization and its compliance
  • Understanding of the Kenya healthcare environment and the challenges posed within the system
  • Working experience with high level government officials, internal and external stakeholders and partners
  • Highly organized and self-motivated
  • Strong Leadership skills with previous experience leading diverse teams.
  • Strong administrative and project management skills
  • Strong fiscal skills being able to demonstrate ability to plan, manage and execute budgets
  • Strong demonstrable implementation skills specifically with programs
  • Demonstrable management of workforce and HR requirements
  • Oral, written, and presentation language skills are required in English
  • Able to work diplomatically in a global team-based environment that includes board members, medical professionals, and volunteers
  • Able to accept newly assigned projects or duties as they become necessitated.

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