Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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- Contents
- Open Jobs
- Business Development Account Associate
- Engineer – Service Operations Center (SOC)
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience3 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Key Responsibilities
- Meeting overall revenue and acquisition targets
- Winning new businesses by identifying, developing and closing opportunities cantered on offering Enterprise solutions.
- Developing relationship with the customers within allocated territories and drive education and awareness of Enterprise solutions.
- Supporting the enterprise dealers & agency sales team, Regional & Territorial Management teams within the SME and retail channel
- Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
- Ensure enough sales pipelines to achieve the revenue targets.
- Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
- Monitor Gross Adds target within region and activate relevant sales channels to achieve the set target.
- Proper management of dealer and partner sales trackers.
- Implement agreed plans for dealers managed.
- Propose new areas of development and growth for dealers managed.
- Identification and profiling of all the businesses in the territory. Maintaining an up to date database of all businesses and profile.
- Development and implementation of a route plan which covers the territory.
- Identification of the market opportunism and submit reports on how they can be addressed.
- Proactively attend to dealer and customer related issues and get an excellent customer rating.
- Build long lasting business relations/partnership with customers and assigned dealers.
- Maintain 100% accuracy on reporting on market intelligence and customers feedback.
- Timely submission of territory report, Dealer/partner sales tracker.
- Up to date profile of accounts within the territory and up to date competitor intelligence.
- Activate alternative channels to drive sales and acquisition e.g Partnerships & agency
- Support retail as a channel to actualize Enterprise KPIs
Qualifications
- Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
- A valid driving license is a compulsory requirement for this role
- At least 3 years’ experience in selling enterprise solutions, either directly or through partners
- Experience in managing indirect channel in a telecoms environment is an added advantage;
- Strong business Acumen.
- Team player with pleasant outgoing personality & resilience
- Good communication and interpersonal skills
- Proactive, confident, energetic & with ability to work under pressure
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldICT / Computer 
Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network
Key Responsibilities
- Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
- Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
- Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
- Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
- Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
- Ensure proper and documented follow-ups are done from start to end of events/incidents
- Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
- Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
- Work in a shift or function within the team
Qualifications
- The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
- CCNA /CCNP or Equivalent certification
- A minimum of 2 yrs. experience in Telecommunications.
- Proven ability to self-start and effectively manage multiple assignments.
- The ability to work under pressure and be resilient and tenacious to get results
- Proficiency in one or More coding languages will be an added advantage
Method of Application
Use the link(s) below to apply on company website.
