Elex Products was founded in the year 2002 and is mainly engaged in the design production and marketing of detergents and cleaning chemicals. Our company is in Nairobi Kenya, in modern production facilities along with the production plant. We are locate
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Customer Service Specialist
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience3 - 5 years
- LocationNairobi
- Job FieldCustomer Care 
- Salary RangeKSh 30,000 - KSh 50,000/month
Duties and Responsibilities
- Offering excellent customer service to both external and internal customers
- Manage communication with both internal and external customers
- Implementation of the set policies and procedures
- Contribute to the growth of sales through walk-in customers and telesales
- Prepare sales data analysis and customer feedback reports
- Track outstanding invoices, send reminders, and escalate overdue payments as needed.
- Prepare basic financial summaries or expense reports.
- Maintain a high level of discretion when handling financial and company-sensitive information.
- Any other duty as allocated by the supervisor.
Key Requirements:
- At least 3 years of experience as a Customer Service, Administrative Assistant, or similar role
- Bachelor’s degree or a diploma in Business Administration or a related field
- Proficiency in MS Office
- Strong organizational, interpersonal skills and communication skills
- Attention to detail and accuracy with numbers
- Ability to multitask and prioritize tasks under minimal supervision
- Discretion and professionalism in all interactions
- Work with deadlines
Method of Application Interested and qualified candidates should apply using the Apply Now button below.
