Assisting clients in a friendly, helpful manner via live chat, telephone and email.
- Minimum Qualification :Bachelors
Are you passionate about financial markets and delivering exceptional customer experiences?
Join our team and help deliver world-class customer experiences in one of the most exciting financial sectors.
Job Role and Responsibilities:
• Assisting clients in a friendly, helpful manner via live chat, telephone and email.
• Educating clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
• Maintaining the company’s high standard of client communication.
• Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
• Handling complaints professionally and courteously.
Candidate Requirements:
• Fluent in verbal and written English to business standard.
• Enthusiastic and ‘can do’ approach to customer service.
• Ability to remain calm and focused in a fast-paced environment.
• Previous experience in a similar role considered an advantage.
• A broad understanding of financial markets and trading, preferably with foreign exchange.
• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
• A high level of professionalism and personal integrity.
• Bachelor’s degree in Business, Finance, Communication, or related field
