Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
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Director of Operations
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience10 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
What you will be doing:
Reporting to the Country Manager, responsibilities and essential job functions include but are not limited to the following:
- Support the Country Manager in the overall management and strategic direction of the hotel.
- Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
- Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved.
- Ensure the consistent implementation and delivery of the Movenpick Culture and Standards.
- Handle all guest concerns and feedback to ensure effective follow up.
- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Expenditure Budget.
- Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
- Assist in staff planning and the maintenance of productivity levels.
- Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
- Actively involved in the recruitment process of leadership positions within the operating departments.
- Function as key member of the Hotel Executive Committee and Leadership Team
- Ensure full compliance with Hotel operating controls.
- Collaborate with department heads to optimize efficiency and service quality.
- Foster a culture of excellence, teamwork, and continuous improvement.
- Ensure compliance with brand standards, policies, and regulations.
Qualifications
- Minimum 10 years previous hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager).
- Display strong analytical, organizational, problem solving and administrative skills.
- Ability to adapt to change quickly and strong multi-tasking.
- Extensive Operations management experience with a proven record to coordinate multiple departments and to achieve goals.
- Clear working knowledge of budget planning & execution.
- Exceptional interpersonal and guest relations skills, who is hands on and is system knowledgeable.
- Proven team-leader with outstanding motivational skills and coaching ability.
- Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.
- Lead by example in building strong employee engagement.
- Bachelor’s degree in a related discipline.
- Excellent communication and organizational skills.
Method of Application Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply
