Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...
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Experience Center Manager - Platinum Store
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 
About the role:
- The shop experience manager will engage with customers, effectively showcase Sun King products, and drive sales. This role is essential in creating a positive customer experience and achieving sales targets through activities within and outside the experience center.
What you would be expected to do:
Sales achievement:
- Meet or exceed sales and collection targets established and set on 2nd of every month by your Business Manager. Provide daily, weekly and monthly updates on sales , Customer issues and resolutions, as desired and set with your Business Manager.
- Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with brand Ambassadors and team managers in the optimized shop.
- Develop and Implement sales strategies and participate in promotional events to increase traffic to the store, sales and products awareness .
- Maintain a customer pipeline from the walk-in clients to ensure prospective conversions
Product Knowledge:
- Develop and maintain thorough knowledge of Sun King product range to effectively advise customers.
- Conduct periodic product knowledge refresher for the brand ambassadors working in the store and key areas of marketing activities around the store
Customer Service:
- Provide exceptional service, answering customer queries and offering solutions.
- Escalate pending customer issues to higher authorities for purposes of login and resolution
- Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance.
Relationship Building:
- Establish and maintain positive relationships with customers to encourage repeat business.
Feedback Collection:
- Gather customer feedback and relay it to the management for service improvement.
Stock Management:
- Receive store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the store
- Team up with the warehouse team for inventory stocking based on the planned activities and demand.
- Manage all the merchandise present at the shop and adhere to the laid down issuance procedures.
- Manage any reverse logistics that might be required
Asset Management:
- Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.
Reporting:
- Reconcile all the payments made through Mpesa, PDQ and any other authorised means as per standard operating procedures.
- Prepare and submit regular and ad hoc reports on.
- Stockholding - weekly.
- Store management – System failures, Alarm performance, repairs, security issues etc.
- Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
- Products availability in the related field activities
Store Management:
- Store keys ownership, arming and disarming the alarm system by ensuring full safety adherence as per standard operating procedures.
- Coordinate cleaning of the shop and all the products on display on a daily basis.
- Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.
Regulatory Compliance:
- Track and update the headquarters on any changes in regulation that affect the store operations.
Budgeting and Cost Tracking:
- Ensure all shop expenses are tracked and reported as directed.
- Any other tasks that may be assigned to you from time to time.
You might be a strong candidate if you:
- A Degree from a recognized institution.
- At least two years of experience in a similar role – preferably in a customer-facing and stock management role.
- Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
- Familiarity with POS system and strong computer skills – MS Excel skill is mandatory.
- Have experience in the use of technology – smartphone and web-based applications.
- Knowledge of current sales trends and effective sales techniques
- A high level of integrity and professionalism.
- Can demonstrate sound judgment and excellent communication, presentation and reporting skills.
Method of Application Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on sunking.pinpointhq.com to apply
