Zipline International Inc. is an American company that designs, manufactures, and operates delivery drones.
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Flight Operations Lead
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldAviation / Airline 
As a Flight Operations Lead at Zipline, you will be directly responsible for your team's success, ensuring optimal productivity and output. Your responsibilities encompass goal-setting, performance measurement, effective workload distribution, talent development, consistent feedback provision, and inter-team coordination.
What You'll Do
Team-level Responsibilities:
- Define clear, ambitious goals aligned with Zipline’s overall country and global objectives.
- Ensure clarity on priorities and KPIs that measure team performance effectively.
- Identify early gaps (people, tools, skills) and communicate proactively to secure needed resources.
- Delegate strategically, enabling team members to lead and own important projects.
Encourage growth by assigning tasks slightly above team members' current skill levels.
- Facilitate effective collaboration and integration of your team’s work with other teams within Zipline.
Individual-level Responsibilities:
- Assist each team member in effectively prioritizing their workload.
- Guide the team in collectively prioritizing tasks and comfortably declining or deferring tasks when needed.
- Conduct regular check-ins to evaluate progress and provide necessary course correction.
- Understand and support the long-term professional goals of each individual.
- Foster each team member’s development by ensuring a clear path for professional growth.
- Provide proactive feedback when team members either fall short of expectations or can expand their growth potential.
What You'll Bring
- Proven record of exemplary performance in direct and indirect operational roles, able to "lead by example."
- Relevant experience in aviation and adherence to regulatory compliance.
- Analytical mindset—able to leverage data effectively for decision-making.
- Excellent conversational and interpersonal management skills.
- Experience leading change management initiatives and communicating effectively through transitions.
- Strong judgment in discerning when and how decisions should be made.
- Ability to foster team cohesion and collaboration.
- Demonstrated mentorship and coaching capabilities.
- Critical thinking skills with a clear focus on customer experience and understanding customer needs.
Method of Application Interested and qualified? Go to Zipline on www.flyzipline.com to apply