The Adaptis Group Africa, a market leader in growth and innovation through key portfolio companies across the continent.
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Group Sales Coordinator
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 - 5 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
CRM Management & Data Integrity
- Oversee the implementation, maintenance, and continuous optimization of the Customer Relationship Management (CRM) system across the group.
- Ensure strict adherence to CRM policies, best practices, and data security standards by all business developers and sales teams.
- Monitor data accuracy, completeness, and consistency, ensuring that all leads, opportunities, and client information are correctly recorded and updated.
- Provide ongoing CRM training and support to sales personnel to maximize system utilization and enhance productivity.
- Develop and maintain CRM reports and dashboards, offering data-driven insights to support decision-making.
Sales Administration & Support
- Coordinate all sales-related administrative functions, ensuring timely execution of tasks that support the business development teams.
- Assist in the development and execution of sales strategies, performance goals, and action plans aligned with the company’s revenue objectives.
- Manage contract documentation and compliance, ensuring that all agreements, sales transactions, and proposals are properly processed and archived.
- Support sales managers in tracking sales pipelines, leads, and deal progress, providing real-time updates and insights.
- Ensure a structured follow-up process for leads, proposals, and contract renewals to optimize conversion rates.
Travel & Event Coordination
- Organize and manage travel logistics for sales personnel, including flight bookings, accommodation, and transportation.
- Plan and schedule client meetings, sales conferences, networking events, and industry exhibitions, ensuring maximum impact.
- Ensure travel policies and budgetary guidelines are adhered to, optimizing cost efficiency while meeting operational needs.
- Facilitate logistics for trade shows, product launches, and external business development engagements.
Communication & Cross-Departmental Collaboration
- Act as the primary liaison for the sales department, ensuring seamless communication between sales teams, marketing, product development, and operations.
- Serve as the central point of contact for sales inquiries, ensuring quick response times and effective issue resolution.
- Coordinate collaborative efforts with the marketing team to align sales activities with promotional campaigns and lead generation strategies.
- Work closely with the finance and legal departments to ensure that pricing structures, contract terms, and compliance requirements are met.
- Maintain and update internal communication platforms, ensuring that all sales-related information is easily accessible across business units.
Performance Monitoring & Reporting
- Develop and maintain comprehensive sales reports, tracking key performance metrics such as revenue, lead conversion rates, and sales cycle efficiency.
- Generate weekly, monthly, and quarterly dashboards to present sales performance insights to senior management.
- Identify sales trends, operational bottlenecks, and improvement opportunities, recommending corrective actions when necessary.
- Ensure the effective tracking of KPIs across all sales divisions, allowing for data-driven decision-making and strategy refinement.
- Provide analytical insights into market performance, customer engagement trends, and competitor activities.
Cross-Functional Collaboration & Business Development Support
- Partner with cross-functional teams to support initiatives requiring sales input, such as software and solutions development, client onboarding, and new market entry strategies.
- Contribute to business expansion projects, helping sales teams develop structured market entry approaches.
- Participate in the execution of strategic projects, offering insights and administrative support to ensure alignment with corporate goals.
- Actively engage in company-wide initiatives that enhance sales efficiency and effectiveness.
Requirements
Technical and Functional Skills:
- Proficiency in CRM platforms (e.g., Salesforce, Zoho, or similar).
- Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word).
- Familiarity with sales performance tracking and reporting tools.
- Knowledge of travel and event coordination tools.
- Excellent organizational and time management skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Exceptional communication and interpersonal skills.
- Proactive problem-solving approach.
- Ability to work collaboratively in a multicultural and cross-functional environment.
Academic Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field.
Relevant Experience
- 3-5 years proven experience in sales coordination, administration, or support role.
Method of Application Interested and qualified? Go to Adaptis Africa on careers.adaptis.africa to apply
