Guest Relations Officer at Kunduchi Wet ‘N’ Wild Water Park
Position: Guest Relations Officer
Kunduchi Wet ‘N’ Wild Water Park
Location: Kunduchi Water Park, Dar es Salaam, Tanzania
ABOUT KUNDUCHI WATER PARK:
Kunduchi Waterpark is one of East Africa’s premier water entertainment destinations, offering a wide range of exhilarating water slides, leisure pools, and family-friendly attractions. We strive to deliver an unforgettable experience to all our visitors, and we’re looking for a passionate and dynamic Guest Relations Officer to join our team and help elevate the experience for our valued guests.
JOB SUMMARY:
We are seeking for a friendly and enthusiastic Guest Relations Officer to join our team. This role is perfect for someone with a passion for providing excellent customer service and ensuring that our visitors have an unforgettable experience.
KEY RESPONSIBILITIES:
- Welcome and assist guests as they enter the park.
- Provide detailed information about the park’s attractions, safety measures, rules, and regulations.
- Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring high levels of guest satisfaction.
- Monitor guest feedback and communicate trends or recurring issues to management for continuous improvement.
- Assist in organizing events, promotions, and group bookings to ensure a memorable experience for guests.
- Perform any other tasks as needed to ensure excellent guest relations and park operations.
REQUIREMENTS:
- Excellent communication skills (English and Swahili preferred).
- Previous customer service experience is an advantage.
- Friendly, approachable, and professional attitude.
- Ability to work well under pressure and as part of a team.
- Flexibility to work weekends and public holidays.
HOW TO APPLY:
you are passionate about safety, customer service, and enjoy working in a dynamic, fun environment, we would love to hear from you! Please submit your updated CV along with a cover letter outlining your interest in the role and any relevant experience to the Human Resources Department at Kunduchi Water Park.
Email: careers@wellworthgroup.com
Address: Kunduchi Water Park, P.O. Box 361, Dar es Salaam, Tanzania
Application Deadline: 30th November 2024
