For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experie...
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Kenya | Content Moderator – Amharic Speaking
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationNairobi
- Job FieldCustomer Care 
As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be reviewing and managing content on the client platforms which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.
This is NOT a work from home position.
Responsibilities:
- Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
- Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
- Make timely escalations in accordance with established procedures.
- Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
- Participate in continuous training programs established by the company for optimal development in the role.
- Comply with all instructions and procedures related and complementary to the role.
- Be attentive to the communications that arrive through the different communication channels of the company.
Requirements
- Amharic - Fluent Reading and Listening of Amharic Language is critical for content moderation work.
- Minimum of a Diploma in relevant field
- Experience of working in a high transactional role, in a KPI driven environment.
- A background in either content moderation, customer service or any other role that involves working with daily targets.
- Deep familiarity with social media, internet laws, policy regulations and market knowledge
- Content Moderation experience is preferred, but not essential.
- Bachelor's degree is preferred, however not essential.
- Strong organizational skills and attention to detail.
- Strong verbal and written communication skills in English (business fluent)
- Organization sensitive and able to maneuver between various / conflicting interests.
- Having the drive to realize objectives and combine various goals as a personal ambition.
- Great ability of thinking outside set paths and able to produce several solutions to different situation
- Being able to build strong and positive relationships in a complex international environment
- Excellent problem solving, judgment and decision-making skills
- Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
- Empathic personality who can understand the feelings of others and reflect on them
- Availability to work rotational shifts.
Method of Application Interested and qualified candidates should apply using the Apply Now button below.
