Job Function
Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to
finish within required specifications and in accordance with agreed policies / procedures and local legislation
Key Performance Areas
Operations
- Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.
- Receive shipment pre-alert documents and Quality Control (QC) for completeness, correctness, validity and any other relevant parameter
- Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.
- Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.
- Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.
- Monitor and track success of services and nature of failures to ensure continuous development within Operations.
- Custodian of ensuring all shipments are cleared, released and delivered withing stipulated time frames.
- Remain abreast of a variety of geographic landscape to offer informed guidance to clients and stakeholders (internal and external)
- Good understanding of INCOTERMS and applicability there-of.
Operational Finance
- Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.
- Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment.
- Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing
- Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.
- Work towards ensuring invoice to client is similarly aligned to the estimate that was issued before business was acquired.
- Ensure all anticipated or forecasted accruals are captured for invoicing purposes noting of the nature of shipment and geographic landscape.
- Drive the timeous issuing of invoices to client with the relevant stakeholders (Finance team, GSC etc)
Client Engagement
- Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.
- Coordinate shipments end to end and acting as a contact person for the client by updating them throughout the product shipment lifecycle.
- Drive client retention by ensuring operational efficiency and excellent communication to client and internal and external stakeholder within Operations.
- Minimize client escalation by addressing all issues client raises and seek support when required from the relevant stakeholder to ensure client satisfaction.
- Offer the client the best solution by working with the product, pricing and procurement team in solution development.
- Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.
- Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.
- Custodian for ensuring the client KPAs are met and achieved.
Compliance
- Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules
- First point of contact for the client on customs queries and work with the subject matter experts in addressing the client queries.
- Work with the customs team and revenue authority office during document compilation to ensure all required documents submitted and compliances are met before shipment arrives.
- Critically engage with the Revenue authority around tariffs and pricing to ensure alignment with in-county legislation and adherence to compliance practices.
- Remain abreast for all new legislations passed related to customs and freight forwarding across various geographic locations.
Qualifications Required:
- Minimum Diploma in Supply Chain and Logistics or equivalent
- Customs Clearance accreditation
- Freight Forwarding certificate
Experience and Skills Required:
- Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements
- Minimum of 3- 5 years’ experience in Import/Export Freight Forwarding and Clearing
- Exceptional communication skills
- Meeting of deadlines
- Attention to detail.
- Ensure customer commitments are met and exceeded.
- Operational Freight Forwarding Systems Knowledge
- Microsoft Office – Outlook, Excel
- Sound knowledge and understanding of INCOTERMS.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.
EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
CLICK HERE TO APPLY
