(Jobs in Kenya) Product Operations Manager at OmniBiz Africa - Gazeti Jobs

(Jobs in Kenya) Product Operations Manager at OmniBiz Africa

1 week ago 8

Responsibilities:

Measure the impact of the usage of our solution for our customers

  • Data driven measurement of adoption of our solution, new releases as well as their impact on our customers’ businesses

Enhance Customer Training, Optimize Onboarding

  • Product ops support onboarding by streamlining the process to ensure a positive customer experience from the get-go.
  • Build video / PDF / other materials to provide quality training and ease the adoption of our applications
  • Identify ways to improve the adoption rate

Customer Relationship Management

  • Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority
  • Assist product managers with detailed requirement documents laid out in alignment with clear and measurable business objectives.

Standardize Communications – Ensure proper communication and constant adoption of new features / releases done

  • Keeping everyone on the same page – managing the constant requests from sales, support, and other cross-functional teams.
  • Constant on ground visits to ensure product drive
  • Maintain and update documentation on processes, guidelines, and other critical materials

Testing of new / improved product releases / features

  • Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers

Qualifications

  • previous experience managing tech/SFA products
  • product management/customer success experience at least 3yrs experience in Ecommerce/FMCG
  • IT savvy
Click Here to Apply


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