HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
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Real Time Operations Prime Agent Position
- Job TypeFull Time
- QualificationOthers
- Experience
- LocationNairobi
- Job FieldCustomer Care 
Your Work-life Opportunity:
Our client, an on-demand Courier Service that delivers products ordered through their mobile pp seeks to recruit Real Time Operations Prime Agent
Our Client thrives at providing their customers with a world-class experience. To help us do that, we are looking for a dedicated Prime Agent to join our Centre of Excellence(CoE) team. This elite role is tailored for individuals with a demonstrated track record of precision, integrity, and discretion to manage hyper-sensitive and business-critical tasks.
As a Prime Agent, you will be the go-to expert for handling escalated, complex, or sensitive tasks that require exceptional attention to detail, strategic thinking, and zero-error execution. You will operate in a high-trust environment, contributing directly to the department’s operational quality and resilience.
What you will do:
- Handle hyper-sensitive workflows and data with the utmost confidentiality and accuracy.
- Own the execution of critical operational processes, ensuring compliance with internal standards and external regulations.
- Serve as a bridge between front-line teams and leadership, escalating systemic issues and contributing to process improvement.
- Proactively identify areas for improvement and risk, and initiate escalation protocols.
- Serve as a quality and process ambassador, driving best practices and mentoring other agents when appropriate.
You have:
- Education: Bachelor’s degree in Statistics, Business Administration, Data Analytics or any other relevant field
- Experience: in high-trust operational roles, preferably within support or quality control domains.
- Exceptional attention to detail and a bias for action under pressure.
- Excellent written and verbal communication abilities.
- Experience working in a regulated or compliance-heavy environment is a plus.
- Ability to work independently and prioritize effectively in a fast-paced environment.
Why Join Us?
- Work on zero-error, mission-critical operations that shape platform integrity.
- Join a select team of trusted agents empowered to drive change.
- Gain visibility and experience with strategic projects and cross-functional initiatives.
Method of Application
Please send a cover letter and CV to jobs1@hcsaffiliatesgroup.com indicating your Current and Expected Salary. Indicating Real Time Operations Prime Agent Position on the Subject line.
Deadline: 31st May 2025
