Relationship Manager – Select Banking at I&M Bank (T) Limited

Relationship Manager – Select Banking at I&M Bank (T) Limited

Relationship Manager – Select Banking

I&M Bank (T) Limited

Dar es Salaam

Job Purpose

SALES AND RELATIONSHIP BUILDING

• Responsible for client Relationship Management within the assigned portfolio through

  sustaining customer satisfaction, retain existing customers and generate additional

  business; acquire customers through various sales activities.

• Responsible for growing high net worth clients’ Assets and Liabilities from Public Sector,

  Government, Institutional, Corporate and SMEs.

Key Responsibilities/Tasks

• Responsible for Portfolio growth (Assets, Liabilities, Investment products and Insurance) through customer visits, sales, and retention.
• Continuously monitor utilization of credit facilities and other products such as overdrafts. Identify and resolve under utilization by contacting customers to determine the reasons and escalating service issues
• Customer retention, maximizing benefit from customers through cross-selling relevant I&M Bank products in the segment.

Key Responsibilities/Tasks

• Organize/propose quarterly events for customers within the region for more effective engagement and relationship enhancement in order to improve the I&M Bank brand image in the market.

CUSTOMER SERVICE

• Ensure quality of service in the portfolio and management of customer expectations through effective queries, complaint, and correspondence handling in a timely manner as per service operating standards.
• Conduct initial screening interviews with prospective clients and maintain familiarity with customers’ relevant documents.

RISK AND CONTROL

• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
• Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
• Adhere to I&M Bank policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
• Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline.

STAFF MANAGEMENT

• Achieve agreed sales targets for new accounts, cards, assets and liabilities through a proactive calling program.
• Guide and coach other bank employees (personal bankers and customer service Officers) on how to handle Select Banking clients.
• Ensure an effective call program is maintained on all allocated relationships and prospects. The calls should be recorded and filed.
• Keep abreast of the rapid pace of product/service development, suggest possible best solutions for improving offerings to Select banking clients.
• Manage Portfolio movement reports, revenue per customer and take action on any abnormalities observed.
• Review reports from branches indicating income levels of existing personal banking clients and identify names that could be migrated to select banking.

Skills, Knowledge and Abilities

• Thorough knowledge of bank products, operations, regulations, and specific markets

  for Select Banking clients

• Excellent interpersonal and communication skills with the ability to build trust with

  high-net-worth individuals.

• Strong knowledge of financial products, investment strategies, and wealth

  management services.

• Demonstrated experience in managing investment portfolios and providing

  personalized financial advice.

• Understanding of financial regulations and compliance in the private banking sector.
• Ability to work under pressure and manage complex client needs.
• Strong negotiation skills
• Excellent problem solving and decision-making skills
• Effective Client relationship management
• Decision making skills.
• Ability to strategize and interpret long term business plans.
• Some knowledge of competitor offerings in the high-net worth segment.

  Academic / Professional Qualifications

• Bachelor’s degree in finance, Business, Economics, or a related field. A master’s

  degree or professional certifications (CFA, CFP) is a plus

  Working Experience Required

• 5 years banking/ service experience, preferably dealing with high net-worth individuals

  in a portfolio context.

• Strong sales background.
• Experienced in upholding the highest levels of service.

Relationship Manager – Select Banking at I&M Bank (T) Limited

How to Apply :

Please follow the link provided below.