Empower U HR Services is dedicated to partnering with small-midsize businesses to maximize the potential of their greatest asset—their employees. We strategically partner with you by increasing the value of human capital and aligning it with the company initiatives, values, strategies and the needs of all stakeholders.
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Reservation and Listing Specialist
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 - 5 years
- LocationNairobi
- Job FieldCustomer Care 
The reservation and Listing Specialist will oversee all guest interactions for all short term property units ensuring an exceptional customer experience from booking to check- out. The role involves addressing inquiries, resolving issues, and maintaining position guest relations to enhance our reputation and ensure repeat business
- Respond promptly to booking inquiries and reservation requests via phone,email, or booking platforms
- Handle pre-arrival communications to confirm details and ensure a smooth check-in experience
- Provide clear instructions for self check in
- Support guest during stay
- Review and feedback management
- Booking and reservation management
- Operational Coordination
- Problem solving and Crisis Management
Method of Application Interested and qualified? Go to EmpowerU HR Solutions on app.dover.com to apply
