Our mission is to deliver world-class financial services to the mobile generation Life moves faster than the pace of bank queues. Your smartphone is making the world a smaller place-and a faster one. Branch is a for-profit socially conscious company based in San Francisco, Nairobi, Lagos and Mumbai. We use technology to dramatically reduce the cost of de...
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- Contents
- Open Jobs
- Telesales Representative
- Telesales Team Lead
- IT Intern
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Job Overview
We are seeking a results-driven Telesales Representative to join our dynamic team at Branch MFB. The ideal candidate will be responsible for engaging with our existing customer portfolio through outbound calls to cross-sell financial products and services. The role requires excellent communication skills, a strong sales acumen, and a customer-focused approach to drive growth and customer satisfaction.
Key Responsibilities:
- Conduct outbound calls to existing customers to promote and cross-sell Branch’s financial products.
- Understand customer needs and recommend appropriate products and services.
- Maintain a deep understanding of Branch MFB’s product offerings and customer benefits.
- Meet and exceed monthly sales targets and OKRs.
- Accurately record customer interactions and feedback in the CRM system.
- Resolve customer inquiries and objections effectively, providing a positive customer experience.
- Collaborate with the marketing and product teams to align on sales strategies and campaigns.
- Stay updated on industry trends, competitor offerings, and market conditions.
Qualifications:
- Proven experience in telesales, customer service, or a similar role in the financial services sector.
- Strong communication and interpersonal skills.
- Goal-oriented mindset with a track record of meeting or exceeding sales targets.
- Familiarity with CRM systems and sales processes.
- Ability to handle customer objections and negotiate effectively.
- A positive attitude, resilience, and adaptability to a fast-paced environment.
- A degree in business, marketing, or a related field is a plus.
Why Join Us?
- Opportunity to work in a dynamic and innovative financial institution.
- Attractive compensation package with performance-based incentives.
- Professional growth and development opportunities.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience1 year
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Job Overview:
We are looking for a proactive and results - oriented Telesales Team Lead to oversee and drive the performance of our telesales team at Branch. The Team Lead will be responsible for supervising a team of Telesales Representatives, ensuring the achievement of sales targets, and maintaining high standards of customer service. This role is key to enhancing our cross-selling efforts and expanding our customer engagement initiatives.
Key Responsibilities:
- Team Leadership: Lead, motivate, and manage a team of telesales representatives to achieve individual and team sales targets.
- Performance Management: Monitor daily performance metrics, provide regular feedback, and implement performance improvement plans when needed.
- Training and Development: Conduct onboarding, training sessions, and skill development initiatives to enhance team capabilities.
- Sales Strategy: Collaborate with the sales and marketing teams to develop and implement effective cross-selling strategies.
- Customer Focus: Ensure the team delivers exceptional customer experiences while promoting Branch’s products.
- Reporting: Prepare and present daily, weekly, and monthly performance reports to management.
- Quality Assurance: Monitor and evaluate calls to ensure adherence to scripts, quality standards, and compliance requirements.
- Conflict Resolution: Address escalated customer issues and ensure prompt resolution to maintain satisfaction and loyalty.
- Process Improvement: Identify gaps in processes and propose enhancements to improve efficiency and outcomes.
Qualifications:
- Proven experience in a telesales or call center role, with at least 1 year in a supervisory or team lead position.
- Strong leadership and people management skills, with the ability to motivate and drive performance.
- Track record of meeting and exceeding sales targets.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in CRM systems and sales analytics tools.
- Problem-solving skills with a customer-focused approach.
- Ability to work in a fast-paced, target-driven environment.
- A degree in business, marketing, or a related field is preferred.
- Job TypeContract
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer  , Internships / Volunteering 
Job Overview
The IT intern will work for Branch Microfinance Bank at our Nairobi Office and will be responsible for providing technical support and assistance to users.
Key Responsibilities
- Troubleshoot and provide technical support to employees
- Create work orders for repairs and service
- Document help desk and repair requests, and ensure conclusive resolution
- Perform routine security checks on the system
- Work with vendors to resolve equipment/ software issues
- Install, configure, and patch servers, storage, and other IT infrastructure
- Monitor servers and data centers to ensure they are operating properly
- Manage user accounts and system permissions
- Support the development, maintenance, and review of the bank’s ICT policy and procedures which support the strategic objectives.
- Support the Senior IT Associate in ensuring that the organization has appropriate and up-to-date ICT functionality, software, and hardware in an effective, efficient, secure, and cost-conscious manner.
- Support the Senior IT Associate in running the bank end of day processes, as well as any ad hoc requests
Qualifications
- Degree in IT or a related field
- Advanced computer skills - SQL Server, Oracle, Sybase
- Strong verbal and written communication skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
- You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
Method of Application
Use the link(s) below to apply on company website.
