e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts - t...
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- Contents
- Open Jobs
- Head of Marketing
- Sales Pre-Qualification Intern
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Role Description:
- The Head of Marketing role at Peach is a new and exciting role that requires a blend of strategic vision, creative visioning, data analysis and people management. The individual will be responsible for building up the Peach marketing capacity to be a content driven engine. They will reimagine the possibility of how Peach can become the first business that Kenyans think about when they have any vehicle needs.
- The role demands a leader who is not only good at building a highly compelling brand strategy, but is also able to dive into the analytics and creative content side of things. We imagine a Head of Marketing who is a generalist across these three areas and has the excitement about elevating our brand to the next level.
Duties and Responsibilities:
Specifically, the Head of Marketing at Peach can expect to lead/own the following marketing elements, at a country level:
- Strategy-setting
- Work with Country level leadership in the building of a strategic plan for the next 12 months that aligns with the broader vision(s) for the company. This will include working with what is in planning for existing commercial and supporting business units, as well as working with what could be in scoping growth trials, organizational changes, etc. insofar as they could serve to grow Peach’s presence in the market.
- Work with the Country level leadership in the building of org chart(s) to support annual strategic plans.
- Proactively review the soundness of the annual strategy at quarterly intervals, and make adjustments as needed to support broader company objectives.
- Translate the annual business strategy into clear, specific actionable goals, objectives and initiatives for each team across Peach.
- Establish key performance indicators for each team to track progress on strategy execution and use the same to assess performance at the individual and team level monthly, quarterly, bi-annually and annually.
- Develop marketing plans, set KPIs, and analyze overall performance.
Manage the Marketing team to achieve annual, quarterly and monthly goals
- Hold weekly or bi-weekly one-on-one meetings with team members to track progress, discuss roadblocks, provide guidance, review KPI's, identify performance gaps and offer support for overcoming obstacles.
- Clearly define roles and responsibilities for team members in relation to the strategic plan, ensure team members have the resources and authority they need to make decisions and drive results while also holding them accountable for their performance.
- Offer team members mentorship and coaching to enhance ability to manage people effectively, provide tools, frameworks and resources to help them support change and strategy implementation effectively.
- Tie reward and recognition to successful execution of the strategy and meeting departmental KPI’s while leading milestones celebrations throughout the year.
Budget development, monitoring and implementation:
- Continuously track and manage budget performance to ensure spending stays within allocated limits and aligns with strategic goals.
Marketing implementation
- Coordinate high-level campaigns and major promotional efforts.
- Direct the team on campaign focus and priorities.
- Analyze campaign data and oversee performance marketing.
- Supervise and mentor team members to ensure cohesive execution.
- Monitor KPIs and adjust marketing strategies based on data.
Other
- Foster relationships with partners and oversee strategic partnerships.
Knowledge and Experience:
- 5+ Years of Business Building and Management High-Performing Marketing Teams:
- Proven track record in scaling and managing marketing orgs, with a focus on growth and operational excellence. Startup experience is a plus, as we are looking for someone comfortable with navigating ambiguity and building from the ground up.
- Leadership Experience in a High-Growth Environment: Experience in a decision-making role within a high-growth company. Familiarity with the fast-paced and evolving nature of growth-stage businesses is critical. Ability to think strategically while driving operational execution.
- Team Building and People Leadership: Experience building, leading, and nurturing diverse teams. Strong emphasis on compassionate people leadership, fostering a culture of respect, empowerment, and accountability.
- Entrepreneurial Spirit: A mindset that embraces opportunities rather than problems. Creative, adaptable, and driven by results, you should thrive in environments that require you to think strategically while executing tactically.
- Multitasking and Adaptability: The ability to juggle multiple responsibilities and switch between various tasks seamlessly. For example, handling customer issues one day, recruiting new talent the next, and solving logistical challenges shortly after.
- Stakeholder Management: Proven ability to build and manage relationships with key internal and external stakeholders, including customers, suppliers, regulatory bodies, and investors (when relevant). Comfort with managing diverse interests and aligning them toward common objectives.
- Sales and Marketing Expertise: Strong experience and proven success in sales and marketing. This includes both digital and physical sales channels, with an ability to develop and execute strategies that drive revenue growth and market penetration.
- Analytical and Data-Driven Thinking: Ability to leverage data to drive decision-making.
- Analytical thinking is essential to assess market trends, customer needs, financial performance, and operational efficiencies. A strong focus on key performance indicators (KPIs) to guide strategy and execution
- Job TypeContract
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldInternships / Volunteering  , Sales / Marketing / Retail / Business Development 
Job Overview
- The Sales Pre-Qualification Intern will receive training to assist with inbound and outbound communication with customers. The intern will learn to direct customers to the appropriate team, help resolve customer issues, support customer retention efforts, and ensure a positive experience for customers interacting with Peach.
Duties and Responsibilities
Specifically, the Sales Pre-Qualification Intern at Peach can expect to undertake the below-listed tasks and activities, with training provided:
- Assist with customer communications:
- Learn how to support the team in communicating with customers through various channels such as phone calls, emails, and text messages, contributing to lead qualification, cold calling, customer surveys, and after-sales check-ins.
- Collaborate with teams:
- Work alongside different teams to help improve the customer experience from lead generation to customer conversion.
- Support customer retention efforts:
- Assist in following up with customers in the Peach pipeline, learning how to contribute to ongoing retention strategies.
- Help analyze market and performance trends:
- Assist with gathering insights to help understand customer needs and improve support by sharing trends with relevant teams.
- Assist with customer surveys:
- Participate in collecting feedback from past customers to identify areas for improving support.
- Support KPI metrics tracking:
- Help track key performance indicators (KPIs) to make data-driven decisions and support the team in adjusting strategies based on client needs.
Knowledge and Experience:
- Educational Background: A Bachelor’s degree in Business, or a related field is preferred;
- Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.
- CRM Software: Basic knowledge of customer relationship management (CRM) tools like Salesforce, HubSpot, or other platforms used to track customer interactions.
Method of Application
If you’re excited to kickstart your career in customer experience, please send your resume and a brief cover letter to careers@peach-technology.com.
