Job Purpose:
Reporting to the Head of ICT and Operations, the ADC Supervisor shall oversee and coordinate the day-to-day operations of the ADC back-office systems, ensuring efficient management, system reliability, and compliance with operational standards, with smooth transaction processing and system integrity.
Job type Full-time Job
Key Responsibilities:
Oversee monitoring and maintenance of ADC backend systems for optimal uptime.
Coordinate timely resolution of system issues and escalations.
Supervise transaction processing, reconciliation, and system upgrades.
Ensure the team adheres to security protocols, regulatory requirements, and internal policies.
Monitor and report on risks, fraudulent activities, and system breaches.
Support audit activities and ensure findings are addressed promptly.
Identify process improvements to enhance system performance and user satisfaction.
Collaborate with IT, business units, and vendors on system enhancements and implementations.
Monitor, maintain, and support ADC backend systems to ensure uptime and performance.
Process and reconcile transactions from various ADC platforms.
Perform system upgrades, patches, and backups as required.
Maintain accurate records of transactions and system logs.
Generate and analyze operational reports to support decision-making.
Ensure data integrity and confidentiality across ADC systems.
Work closely with front office ADC staff, IT, and business units to resolve issues.
Provide technical support and training on ADC backend processes.
Assist in testing and implementing new ADC products and features.
Any other duties assigned by the line manager.
Qualifications:
Bachelor’s degree in IT, Computer Science, Business, or related field.
Minimum 3 years’ experience in banking operations or IT systems, with at least 1 year in a supervisory role.
Strong leadership, analytical, and problem-solving skills.
Good knowledge of ADC platforms, transaction processing, and compliance requirements.
Excellent communication and team management abilities.
Application Process:
Applications should be done by sending a detailed CV, certified copies of certificates, and a cover letter to
[email protected] by Friday 13th June 2025.
Women are encouraged to apply.
Only shortlisted applicants will be contacted.
