The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Assistant Food and Beverage Manager
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience3 - 5 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Job Description
We are looking to grow our team and engage a highly motivated and passionate Assistant Food and Beverage Manager who will work closely with the team to drive results and deliver on the excellent service in the service section.
The Assistant F&B Manager at Fairmont Mount Kenya Safari Club will support the Food & Beverage Manager in overseeing all aspects of the club’s dining operations. The role includes ensuring the highest standards of food quality, service, and guest experience, while maintaining operational efficiency. This position requires a dynamic individual with strong leadership, operational, and guest service skills, capable of working in a luxury environment.
Operational Management
- Assist the F&B Manager in overseeing day-to-day F&B operations across all outlets, including restaurants, bars, banquet services, and in-room dining.
- Ensure smooth operation of service by coordinating with the kitchen and service teams to deliver a seamless guest experience.
- Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
- Maintain the cleanliness, hygiene, and safety standards across all F&B areas.
- Ensure guests receive high-quality service at all dining outlets, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
- Handle guest complaints and inquiries in a timely and professional manner.
- Collaborate with the culinary team to develop new dining concepts and menu changes that align with guest preferences and market trends. Assist in planning and executing special events, banquets, and private functions.
- Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
- Act as a liaison between the F&B Manager and the team, ensuring clear communication and implementation of F&B strategies.
- Attend management meetings as required and contribute to broader operational discussions within the hotel.
Team Leadership and Training
- Assist in the recruitment, training, and development of the F&B team to deliver exceptional service.
- Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
- Foster a positive and professional working environment that encourages teamwork and open communication.
- Team development while guiding Assistant-Supervisor through coaching-training
- Working towards “excellence” through LQA and training ensuring Brand’s and standard compliance
- Work alongside the F&B manager and Executive chef to bring new trends and opportunity for the department
Financial and Revenue Growth
- Assist the F&B Manager in monitoring departmental budgets and controlling costs, including labor, food, and beverage expenses.
- Analyze financial reports and work with the F&B Manager to identify areas for operational improvements and revenue enhancement.
- Participate in pricing strategies and promotions to maximize profitability.
- Come up with incentives, promotions to increase revenue
Qualifications
- Bachelor’s degree or Diploma in Hospitality Management, Culinary Arts, or related field.
- At least 3-5 years of experience in Food & Beverage operations, with prior experience in a luxury hotel or resort setting preferred in similar role.
- Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
- Excellent leadership, interpersonal, and communication skills.
- Ability to manage multiple tasks in a high-pressure environment.
- Strong organizational and financial acumen, with experience in budgeting and cost control.
- Familiarity with Opera systems, MS Office
- Passion for hospitality and delivering outstanding guest experiences.
- Proactive, detail-oriented, and capable of working independently.
- Ability to adapt to a fast-paced, dynamic environment.
- The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.
Method of Application Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply
