Development and review of a branch marketing/business plan, which details the strategy, goals, objectives, and action plans for the branch as a profit centre. Manage all support and ancillary services for the branch.
- Minimum Qualification :Diploma
- Experience Level :Mid level
- Experience Length :5 years
1. People Management
Ensure sufficient staffing levels through proper work scheduling.
Oversee leave and off-day planning in liaison with the branch HR Officer.
Manage discipline, reward, and recognition issues in collaboration with HRM.
Monitor staff performance through quarterly and annual reviews.
2. Financial Management
Achieve monthly, quarterly, and annual branch sales targets.
Define and monitor branch budgets and expenses.
Manage promotions and ensure timely reporting to the Director.
3. Process Management
Ensure 100% compliance with all branch processes (procurement, HR, finance, security, etc.).
Prevent fraud in operations (cash handling, receiving area, Smart cards, etc.).
Minimize merchandise loss through accurate pricing and scanning.
Manage branch paperwork for timely and accurate documentation.
4. Support Services
Oversee support functions (accounts, IT, procurement, maintenance, security).
Ensure compliance with health, safety, and environmental standards.
Adhere to government and local council regulations.
5. Business Development
Identify new business channels and product marketing opportunities.
Note customer requests for unavailable items and liaise with HQ for availability.
6. Customer Service Delivery
Spend time on the shop floor to manage customer issues.
Ensure excellent service at all customer interaction points (greeting, feedback, etc.).
Resolve customer issues promptly and provide routine market feedback.
7. Reports
Prepare weekly, monthly, and annual reports.
Review sales and expense results routinely.
Submit management reports to the Director by the 5th of the next month.
Person Specification:Qualifications & Experience:
Diploma or degree in a business/social-related discipline.
5-10 years of retail experience in a senior supervisory role (managing people, processes, finances).
Awareness of competition/business environment in retail/FMCG.
Proficiency in MS Office (Word, Excel, PowerPoint, Email).
Behavioural Competencies:
Strong people and process management skills.
Analytical and financial acumen.
Excellent communication and interpersonal skills.
Commercial orientation, detail-oriented, and innovative.
Decision-making, organizational, and coordination skills.
Quality-driven and customer-focused.
