Branch Manager in Nairobi

Posted 2 weeks ago - By Jobs Kenya - Over 13 Potential Applicants

Development and review of a branch marketing/business plan, which details the strategy, goals, objectives, and action plans for the branch as a profit centre. Manage all support and ancillary services for the branch.

  • Minimum Qualification :Diploma
  • Experience Level :Mid level
  • Experience Length :5 years

1. People Management

  • Ensure sufficient staffing levels through proper work scheduling.

  • Oversee leave and off-day planning in liaison with the branch HR Officer.

  • Manage discipline, reward, and recognition issues in collaboration with HRM.

  • Monitor staff performance through quarterly and annual reviews.

2. Financial Management

  • Achieve monthly, quarterly, and annual branch sales targets.

  • Define and monitor branch budgets and expenses.

  • Manage promotions and ensure timely reporting to the Director.

3. Process Management

  • Ensure 100% compliance with all branch processes (procurement, HR, finance, security, etc.).

  • Prevent fraud in operations (cash handling, receiving area, Smart cards, etc.).

  • Minimize merchandise loss through accurate pricing and scanning.

  • Manage branch paperwork for timely and accurate documentation.

4. Support Services

  • Oversee support functions (accounts, IT, procurement, maintenance, security).

  • Ensure compliance with health, safety, and environmental standards.

  • Adhere to government and local council regulations.

5. Business Development

  • Identify new business channels and product marketing opportunities.

  • Note customer requests for unavailable items and liaise with HQ for availability.

6. Customer Service Delivery

  • Spend time on the shop floor to manage customer issues.

  • Ensure excellent service at all customer interaction points (greeting, feedback, etc.).

  • Resolve customer issues promptly and provide routine market feedback.

7. Reports

  • Prepare weekly, monthly, and annual reports.

  • Review sales and expense results routinely.

  • Submit management reports to the Director by the 5th of the next month.

Person Specification:Qualifications & Experience:

  • Diploma or degree in a business/social-related discipline.

  • 5-10 years of retail experience in a senior supervisory role (managing people, processes, finances).

  • Awareness of competition/business environment in retail/FMCG.

  • Proficiency in MS Office (Word, Excel, PowerPoint, Email).

Behavioural Competencies:

  • Strong people and process management skills.

  • Analytical and financial acumen.

  • Excellent communication and interpersonal skills.

  • Commercial orientation, detail-oriented, and innovative.

  • Decision-making, organizational, and coordination skills.

  • Quality-driven and customer-focused.

Apply Before: 24 April 2025
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