Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It’s a passion. Have you got what it takes?
Read more about this company
- Contents
- Open Jobs
- Customer Service and Logistic Specialist
- Supply and Demand Planner
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldCustomer Care  , Logistics 
What You´ll Do
- Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset.
- Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound).
- Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions.
- Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits.
- Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups.
- Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
- Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. SC capabilities.
- Support the implementation of organizational changes, processes, projects, pilots and regional best practices.
- Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operational efficiencies & CX.
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance.
- Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
- Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction.
What makes you a good fit
- Degree in Supply Chain Management, Economics, Engineering
- 5+ years of Customer Services experience, preferably in a Consumer-Packaged Goods (CPG) industry working in a process driven, systems environment using ERP systems is mandatory. SAP experience is preferred. 2+ years of above should be in any Supervisory/Team Lead roles.
Some perks of joining Henkel
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance Bonus
- Annual 1 month bonus
- Comprehensive Accident and Life Assurance cover of 5yrs - 8yrs Gross salary
- Comprehensive Health Insurance cover for employee+4 dependents
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
What You´ll Do
- Identifies future events and includes them in the forecast.
- Enriches the statistical baseline forecast with additional market insights and portfolio changes
- Organize and leads the local S&OP process, including Demand Review, Supply Review & Executive S&OP meetings on a monthly basis.
- Prepares the final demand plan.
- Proposes and executes measures to improve the quality of the demand plan.
- Establish local communication procedures to ensure relevant information regarding demand within the organization.
- Analyse current demand patterns and propose improvements in terms of quality and service
- Propose demand parameters with supply planning and logistics, to ensure the agreed inventory levels are achieved.
What makes you a good fit
- Degree in Business Management, Supply Chain Management, Economics
- Minimum of 3 years in Demand Planning and Supply Planning
Some perks of joining Henkel
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance Bonus
- Annual 1 month bonus
- Comprehensive Accident and Life Assurance cover of 5yrs - 8yrs Gross salary
- Comprehensive Health Insurance cover for employee+4 dependents
Method of Application
Use the link(s) below to apply on company website.
