Oasis healthcare group is a company that runs a chain of facilities which aim to provide a 3 tier referral system to enable clients benefit from quality healthcare and also be seen by all appropriate healthcare cadre when need arises. It consists of skilled and dedicated health specialists, professionals, support staff, volunteers and physicians who promote ...
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- Contents
- Open Jobs
- Call Centre Agents
- Senior Manager Marketing & Communications
- Corporate Communications Officer
- Method of Application
- Job TypeFull Time
- QualificationKCSE
- Experience
- LocationNairobi
- Job FieldCustomer Care 
Job Description
Officers in this role will be responsible for providing exceptional customer service to patients, families, and healthcare providers through efficient handling of inbound and outbound calls.
Key Responsibilities
- Answer and manage incoming calls promptly and professionally, addressing inquiries and providing information about hospital services.
- Schedule patient appointments, consultations, and follow-up visits using the hospital’s scheduling system.
- Triage calls to appropriate departments or personnel based on the nature of the inquiry or request.
- Provide clear and accurate information to patients regarding their appointments, billing inquiries, and hospital procedures.
- Assist with rescheduling or canceling appointments as needed, ensuring minimal disruption to patient care.
- Maintain comprehensive knowledge of hospital services, departments, and key contacts to provide accurate information and direct calls effectively.
- Document all call interactions, patient information, and follow-up actions in the database.
- Handle complaints or concerns from patients and escalate issues to supervisors or relevant departments when necessary.
- Stay up-to-date with hospital policies, procedures, and updates to ensure consistent and accurate communication.
- Participate in training sessions and meetings to enhance customer service skills and knowledge of hospital operations.
Skill & Experience
- A post-secondary qualification in communications, journalism, public relations or any related field.
- Proven experience in a call center or customer service role, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a patient-focused attitude.
- Ability to handle high call volumes and manage multiple tasks effectively.
- Proficiency in using computer systems and call center software.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldMedia / Advertising / Branding 
Job Description
This role involves planning and directing marketing initiatives to build a positive public image, raise awareness, and engage target audiences through strategic communication campaigns and media relations.
Key Responsibilities
- Develop and implement comprehensive marketing and communication strategies that align with the company’s goals and objectives.
- Manage and nurture relationships with key stakeholders, including patients, insurance providers, healthcare partners, and regulatory bodies.
- Oversee the onboarding process of insurance companies, ensuring seamless integration and strong partnerships.
- Lead and coordinate the marketing departments across all facilities, ensuring consistency in branding, messaging, and promotional activities.
- Develop and manage content for all internal and external communications, including press releases, newsletters, social media, and website updates.
- Monitor and analyze market trends, competitor activities, and patient feedback to inform strategic decisions.
- Drive initiatives to enhance the company’s reputation, patient engagement, and overall market presence.
- Plan and execute marketing campaigns, events, and promotional activities to boost brand awareness and client acquisition.
- Ensure effective communication channels within the Oasis Healthcare Group, fostering a culture of transparency and collaboration.
- Prepare and manage the marketing budget, ensuring optimal allocation of resources and cost-effectiveness.
- Collaborate with clinical and administrative teams to support service delivery and patient experience improvements.
- Represent the company at industry events, conferences, and meetings to enhance networking and partnership opportunities.
Skill & Experience
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- Proven experience in a senior marketing and communications role, preferably within the healthcare industry.
- Strong understanding of healthcare marketing, branding, and communications strategies.
- Excellent relationship management, negotiation, and stakeholder engagement skills.
- Proficiency in digital marketing tools and platforms.
- Exceptional written and verbal communication skills.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldMedia / Advertising / Branding 
Job Description
This role will involve overseeing the call centre agents, leading the digital and creative marketing efforts, and ensuring cohesive and effective communication strategies across the organization.
Key Responsibilities
- Develop and implement comprehensive communication strategies that align with the organization’s goals and objectives.
- Manage and supervise the call Centre agents, ensuring high standards of customer service and efficient handling of inquiries.
- Lead the digital marketing initiatives, including social media, email marketing, and website content management.
- Create and oversee the production of creative marketing materials, such as graphics, videos, and written content.
- Coordinate internal communications to ensure consistent and clear messaging across all departments.
- Monitor and analyze the performance of communication and marketing efforts, making data-driven adjustments as needed.
- Foster relationships with key stakeholders, including patients, employees, media, and the community.
- Develop and maintain the organization’s brand identity and ensure its consistent application across all communication channels.
- Collaborate with the marketing team to plan and execute marketing campaigns and events.
- Stay current with industry trends and best practices in corporate communication and digital marketing.
Skill & Experience
- Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
- Proven experience in a corporate communications role, preferably within the healthcare industry.
- Strong understanding of digital marketing strategies and tools.
- Excellent written and verbal communication skills.
- Proficiency in design software (Adobe Creative Suite) and content management systems
Method of Application
Interested candidates to email their cover letter and detailed curriculum vitae ONLY; including names and contacts of three references, to hr@oasishealthcaregroup.com on or before 2nd December, 2024.
The email subject line MUST include title and Location of the position being applied for e.g., “CORPORATE COMMUNICATIONS OFFICER”
Canvassing of any nature will lead to automatic disqualification.
