Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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- Contents
- Open Jobs
- Terminals & New Growth Areas Lead
- IP Planning Engineer
- Manager - Experiences
- Enterprise Network Programmability Engineer
- Service Development and Activation Engineer
- RAN Optimization Engineer – Coast Region
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Job Description
Reporting to the Chief Channels Officer the role holder will manage end to end the Terminals Strategy and execution including strategic alignment between the Consumer and Enterprise Business Units, devices portfolio management, commercial and partner management (OEM & OTT). He/she is also responsible for management of the Consumer Fixed Business across the country.
Below are the key skills and competencies required to be successful in this role:
Business Competencies:
- Business KPIs delivery on time. Strong collaborative working relationship with all company’s divisions and functions CBU, EBU, Technology, IT and Finance Strong experience of influencing senior stakeholders and proven ability to drive change
Leadership and teamwork
- Manages a team of responsible for terminals portfolio management, product management, partner management and operations excellence.
- Sets goals and targets regarding local terminals strategy implementation to direct subordinates and runs performance review process Lead terminals Mission and FC revisions process
- Recruits, coaches and appraises terminals dept employees as well as coaches’ direct subordinates and motivates all terminals team members to deliver their targets as well as to bring fresh ideas to support company’s objective strategy and goals
- Influences in company’s commercial decision-making process in particular device financing and Data Mission objectives
Innovation and change
- Leads terminals strategy development and implementation, initiatives, related to terminals, services development (My Services) and LRP & Annual plans
- Solves problems related to terminals strategy, service development and plans implementation following an escalation process from indirect subordinates to direct subordinates. Problem solving usually is based on advanced analytical thought and judgement.
Knowledge and experience
- Broad knowledge of marketing and supply chain management will give strong advantage to job holder
- Commercial awareness and in-depth understanding of terminals industry and competition is an integral part of the role
Communication
- Demonstrates excellent written and verbal communications skills
- Demonstrates strong management skills
- Demonstrates ability to structure complex problems clearly and syntheses data to key conclusions for management decision making
- Demonstrates strong influencing skills and personal impact with people from all levels and parts of the business
Key Responsibilities
Terminals strategy:
- Lead terminals strategy leveraging the Safaricom product catalogue and strategic assets.
- Ensure company market requirements are reflected into the planning of the Vodacom/Vodafone group global product strategy.
- Develop relevant strategic group initiatives are reflected in local strategic plans. Creating an integrated terminals
- Lead the terminals planning processes, delivering on time and to a high quality
New Growth Areas (Fixed)
- Develop, implement, and oversee overarching sales and business development strategy, sales processes, and structure for FFTX
- Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, and services – or new ways of reaching existing markets
- Ensure robust pricing structure in conjunction with Fixed tribe in line with business value analysis
- Ensure build up, maintenance and management of a sustainable sales pipeline in order to reach the set revenue targets set for the company in the annual budget.
Business improvement:
- Transform the Terminals and Fixed Business end to end. Integration of the full value chain, leading Kenya’s integration into the global strategy. Specific improvement plans regarding terminals Supply & Demand Process, In-stores After Sales Services, Logistics & Buy Back. Portfolio & Commercial alignment to deliver scale
Marketing plan:
- Lead Co-creation of terminals integrated marketing plan for Safaricom across all functional areas and 'through-the-line' (i.e. single plan integrating prepay/postpay/VAS propositions, with terminals, with ATL, BTL and base marketing, and sales focus) in collaboration with CBU Data Tribe Lead; Keep this 'live' throughout the year, identifying gaps and potential conflicts.
- Review priorities based on company’s strategic direction, resource allocation and return.
Partner Management:
- Co-lead local negotiations with terminals, accessories and after sales/Logistics services suppliers, ensure integration, alignment and continuity with VPC negotiations in a way that will generate more benefits and profits for the company.
- Supports special projects when terminals are key enabler to deliver project’s goals. Lead differentiation strategy by reaching better deals regarding Time to Market Advantage, Prices, Product Availability and Inventory management
Device Financing:
- Lead the device financing strategy and implementation in collaboration with the CBU, EBU and Finance Divisions to support the 4G penetration agenda for the company and improve NPS.
Customers, suppliers and third parties
- Strong Collaboration with OEM’s, OTT and Vodacom Terminals Group Marketing and Procurement as well as with Regional Operations regarding all terminals business aspects (Marketing, Supply Chain, After Sales) and CBU, EBU, Finance, HR, Corporate Affairs, Legal, Technology and Productivity - Finance.
Team Management
- Managing and offering leadership to the Terminals function team
Qualifications
- 5+ senior experience in marketing/commercial/strategy experience.
- Detailed knowledge of mobile telecoms and related industries, as well as general strategy issues and problem solving approaches
- Specific knowledge of mobile device value chain and business management in an operational context with device financing an added advantage
- Strong knowledge and experience of Safaricom/Telco operating model or equivalent similar global corporate operation
- Ability to operate successfully in dynamic, uncertain and challenging environments, and to manage effectively in a matrix organisation
- Creativity in problem solving, with a positive ‘can do’ approach
- Excellent written and verbal communications skills; Strong personal impact and influencing skills
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer 
Description
Reporting to the Principal Engineer: IP Planning, the position holder will be involved in network planning for the following domains (IP-Core, IPRAN & Enterprise Converged Network, FTTH, and IP Systems). The role is goal-oriented with the main effort focused on the delivery of our customer promise while working on; IP-Core Network rollout, E-2-E (IP-CORE & IPRAN) SRv6 network rollout, Network & Systems processes Automation, IPV6 Network rollout, Support BNG rollout and solution design.
Responsibilities
- E-2-E SRv6 Network rollout (IP-CORE & IPRAN)
- IP-Core network design & rollout.
- IPRAN & Enterprise Converged Network design & rollout.
- IP Network & Systems process automation.
- Data-driven capacity planning & Intelligent network design and planning.
- FTTH network design & rollout.
- Performing IPV4/IPV6 planning and rollout.
- Performing regular performance tools installation.
- Vendor engagements & evaluation for better IP solutions and support.
- Support proof of concept (POC) for emerging technologies, SDN AI, ML, Network Automation, and carrier-grade Ethernet.
- Work closely with IP support teams and other external parties.
- Ensure project delivery timelines.
- Support data Center network planning and deployments.
- Performing Network acceptance according to agreed Guidelines and checklist
- NWRFP support.
Qualifications
- Bachelor’s degree in computer science electrical or Telecommunication Engineering.
- Candidates with Strong IP skills and Certification in {CCIE or HCIE} will have an added advantage.
- A team player with excellent problem-solving skills, the right attitude & good work ethic.
- Candidates with Hands–on experience in IP-CORE network planning, Design and Optimization will have an added advantage.
- Strong skill in SR (SRv6) will be an added advantage.
- In-depth understanding of systems i.e. Linux, Cloud operations, DevOps tools and Methodologies.
- Network Automation Skills -, Python, Ansible, Bash front-end (Java-Script, CSS, HTML, etc.) will be an added advantage.
- In-depth understanding of Transmission infrastructure deployment and Support life cycle will be an added advantage.
- Strong technical analysis, IP network troubleshooting, and problem-resolution skills
- Strong relationship-building skills.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 years
- LocationNairobi
- Job FieldMedia / Advertising / Branding 
About the role:
The brand experience manager will play a pivotal role in bringing the Safaricom brand to life through impactful and engaging experiences. The role will be responsible for the strategic development and execution of events, activations and sponsorships that drive brand awareness, customer engagement
Responsibilities:
The role holder will be required to demonstrate the following competency and proficiency dimensions used in our contribution framework.
Brand Building:
- Define and refine our brand experience strategy to enhance brand visibility, create elevated experiences that strengthen customer connection and engagement with the brand.
- Analytical with ability to gather and evaluate information guiding the development of engagement moments that meet various business needs.
- Builds business insights by seeing patterns in data and anticipates the future
- Applies learnings from adjacent business units and other industries as well as taps into open innovation stream to help develop creative ideas.
- Conceptualize, plan and execute a variety of brand experiences (internal and external): events, activations, sponsorships and digital engagements across various channels. Oversee end to end logistics not limited to resourcing, budgeting, collateral and post event analysis.
Partnership and Collaboration:
- Work closely with internal teams, agencies and partners to create synergistic brand experiences.
- Manage relations with vendors, agencies and other partners to ensure high-quality brand experiences
- Identify, evaluate and manage sponsorship opportunities that enhance brands visibility and align with Safaricom’s values
Productivity / Marketing Effectiveness Management:
- Influences engagement approaches with a sharp focus on achieving critical KPI’s
- Identifies and leverages synergies within the business to scale resources whilst delivering impact
- Monitor the effectiveness of brand experience initiatives and campaigns
- Digital evangelist who actively seeks opportunities for digitization to drive efficiency
- Provide regular reports on key performance indicators (KPIs) and recommend actions for continuous improvement.
- Keeps abreast of the latest trends in experiential marketing, event tech and consumer behavior.
People and Mindset Dimension
- Demonstrates ownership of holding self and others to account for the highest standards to drive brilliant execution
- Inspires teams to take entrepreneurial risks; encourage collaboration and learning
- Inspires and guides others to live Safaricom Spirit e.g listens and values every voice
Customer and Business Dimension
- Balances customer and business needs in decisions
- Demonstrates customer centric decision making
- Able to rally people behind a strong vision
Creativity and Innovation
- Finds creative ways to exploit opportunities and solve problems
- Takes risks and pushes what is possible
- Experiments with unorthodox approaches
- Leverage emerging techonolgies (AR/VR, interactive installations, digital platforms) to enhance brand experience and drive audience engagement
Working With Change
- Responds flexibly to changing situations
- Manages the business and people aspects of change to drive performance
Project and Programme Management
- Defines scope and deliverables in terms of time, cost, quality and business benefit
- Schedules activity and identifies resource needs, dependencies and synergies
- Evaluates progress, mitigates risks and addresses issues
Qualifications
Minimum Qualification and Experience
- Bachelor’s Degree
- +4 years proven experience in brand management with a strong focus on experiential marketing, sponsorship and event management
- Strong understanding of the Kenyan market and consumer landscape
- Strong communication and interpersonal skills
- Proven track record of developing and executing successful brand experiences
- Excellent project management and organizational skills
- Familiarity with event technology platforms
- Budget management experience
- Creative and innovative thinking
- Experience managing partners and complex projects for flawless campaign execution
- Passion for technology and its application in brand experiences
- Ability to effectively influence cross-functional stakeholders and external partners
- Ability to thrive in a fast – paced environment
Additional desired skills
- Experience with digital marketing and social media
- Knowledge of data analytics and reporting tools
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldICT / Computer 
Detailed Description
As an Enterprise Network Programmability engineer at Safaricom, you will join a dynamic automation team, playing a pivotal role in driving our company-wide digitization agenda. You will be instrumental in developing and implementing intelligent automation solutions, workflow automation, and digital transformation initiatives. Your expertise will enable significant efficiency gains, cost savings, and process enhancements, thereby elevating our digital capabilities across the organization.
As a member of Safaricom’s Engineering team, you will uphold high standards, embrace challenges, and consistently act with integrity while contributing to the company’s technical direction and long-term decision-making.
Key Responsibilities
- Digitize Enterprise Edge network as part of predictive maintenances on the Enterprise Network
- Write high-quality, maintainable, and well-tested code that adheres to best practices and industry standards.
- Design, develop, and deploy scalable full-stack solutions for automation and digitization projects.
- Conduct readiness assessments for process automation with high-level benefit analysis.
- Provide data driven insights to leverage on AI/ML for predictive analysis
- Implement and manage intelligent automation using UiPath for RPA.
- Develop and maintain portals using React, Java Spring Boot, and Python for scripting and automation tasks.
- Orchestrate complex workflows with tools such as a Temporal.
- Create low-code/no-code solutions using Corteza and Power Platform.
- Ensure seamless deployment and monitoring of applications on AWS and OpenShift.
- Apply Agile methodologies, including Kanban and Scrum, to manage project timelines and deliverables.
- Optimize and manage databases using MySQL and PostgreSQL.
- Continuously identify opportunities for process simplification and reengineering to improve efficiency and reduce costs.
- Foster a collaborative and innovative team environment, working alongside other engineers.
- Coordinate and facilitate workshops with business stakeholders to understand and create end-to-end process flows.
- Develop and implement communication and change management plans to prepare the business for transitions.
- Establish credibility with key stakeholders and customers by understanding business needs and articulating clear vision, approach, assessment results, and execution strategies.
- Continuously enhance skills and competencies through internal and external training opportunities and stretch assignments.
Qualifications
- Degree in Telecoms, Engineering, Physics or Math or any other relevant qualification.
- 2 years’ experience in technical support and a minimum of one year technical support management experience
- Digital Certifications on professional level .i.e. CCNP/CCIE, Accredited Cloud Professional certificats, DevOps,
- Ability to manage/troubleshoot a large Service provider infrastructure and platforms
- Knowledge of TCP/IP - Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, BGP routing,
- Knowledge in ISP services; DNS, SMTP, POP3, RADIUS/PPPoE, Web Hosting,
- Knowledge open-source process automation tools such as Temporal.
- 3+ years of experience in full-stack development, with a strong background in both front-end and back-end technologies.
- Proficiency in React, Java Spring Boot, and Python.
- Some experience with Robotic Process Automation (RPA) and low-code/no-code platforms like Corteza and Power Platform.
- Solid understanding of cloud platforms, particularly AWS, and containerization with OpenShift.
- Strong knowledge of Agile methodologies, specifically Kanban and Scrum.
- Proficiency in relational databases like MySQL and PostgreSQL.
- Extensive experience in building APIs and services, particularly in Java and with Microservices architecture.
- Experience with unit and integration tests.
- Comfortable working with cloud-native platforms and systems that support global users at scale.
- Excellent problem-solving skills and the ability to work independently and collaboratively in a fast-paced environment.
- Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
- Demonstrated bias for action, proactive in identifying and resolving issues.
- Strong understanding of Linux operating systems and environments.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 years
- LocationNairobi
- Job FieldICT / Computer 
Detailed Description
Reporting to the Manager -Enterprise Service Activation the role holder will be responsible for ensuring quality and speedy deployment of enterprise solutions. The Holder will be responsible for the delivery of the promise of the business outcomes.
Key Responsibilities
- Implement various enterprise solution components in line with designed solution.
- Ensuring that deployed solution meets and exceeds the set quality benchmarks.
- Work closely with the Solution Architect team to develop LLD solution templates.
- Responsible for the technical leadership and quality of the delivered solutions.
- Participate in project management and communication at all stages of deployment.
- Responsible for identifying, establishing, and managing Proof of Concept (POC), Proof of Value and/or Benchmark engagements, in the customer environment.
- Participate in the solution design validation process.
- Responsible for the “as-built” documentation of deployed solutions
- Responsible for the handover deployed solution to the support team to ensure seamless support.
- Continuously work with other teams to streamline internal process to improve service delivery.
- Provide support to the EBU Automation Program by assisting in the development/reviewing of User Requirement Specifications
- Provide inputs in the innovation of the new products and customization of existing products to fit customer business requirement.
- Participate in innovation to improve delivered products and services and to explore new technologies and their applications in the enterprise space including RFP’s technical evaluations.
- Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the team and all stakeholders.
- Develop reusable customer solution design implementation templates in the form of standard customer deliverables.
- Lead solution design reviews and network requirements for the Low Level Design.
- Continuous research and training to improve speed, effectiveness and quality of deployment.
- Feedback and improvement of designed solutions
Qualifications
- Degree in an Engineering related discipline. Computer Science, Telecoms, IT, Electrical, etc.
- Over 4 years’ experience in deployment and integration of large enterprise or service provider networks.
- Network engineering certifications, CCNA, CCNP, Linux, Cloud, Security, IoT.
- Team Player and Strong relationship building skills.
- Project Management and collaboration skills.
- Sound product knowledge of the business’ existing product portfolio
- Quality of deployed solutions e.g. % of the solutions rebound <2%
- Emerging technologies program participation. IOT, Cloud, Cybersecurity.
- Certifications on Enterprise Networking skills, Digital IT entry level programs, AI, Software. etc
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer 
Job Description
Reporting to the Manager - Regional Optimization - Coast, the position holder will be involved in the optimization of 2G/3G/4G/5G mobile services towards delivering superior network service experience for our customers. The role is goal-oriented with the main effort focused on delivery of our customer promise while working on; Network NPS, CSSR, CDR, CST, MOS & DL/UL Throughput targets and managing customer complaints through investigations and DT analysis.
Job Responsibilities
- Share commercial & technical insights at cluster level.
- Deliver cluster level network NPS, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
- Manage and coordinate physical optimization of 2G/3G/4G/5G infrastructure.
- Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
- Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
- Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
- Continuous Monitoring of cluster level statistical and Benchmark drive test KPI’s and Trigger corrective optimization plans and manage implementation to completion.
- Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
- Manage Network NPS within cluster by customer complaints prioritization solution provision.
- Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
- Generate potential site nominals within cluster in collaboration with commercial teams.
- Automate routine tasks.
Qualifications
- Bachelor’s degree in electrical or Telecommunication Engineering
- A team player with excellent problem-solving skills, right attitude & good work ethics.
- Candidates with Hands–on experience on GSM, WCDMA, LTE Optimization will have an added advantage.
- Practical knowledge on use of any radio planning tool and nominal cell planning.
- Candidates with experience on Nokia and/or Huawei equipment will have an added advantage.
- Candidate must be willing to work in any part of the country
- Data science and coding experience will be an added advantage.
Method of Application
Use the link(s) below to apply on company website.
