Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...
Read more about this company
- Contents
- Open Jobs
- Personal Assistant
- CRM Manager
- Reservations Manager
- Office Cook
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldAdministration / Secretarial 
Key Responsibilities
- Generate and process invoices accurately and in a timely manner.
- Follow up with the production team to track progress and ensure timely completion of orders.
- Assist in pricing products and updating price lists as per company guidelines.
- Maintain and update stock lists, ensuring accurate inventory records.
- Prepare reports on stock levels, pricing trends, and production schedules for management review.
- Collaborate with different departments to ensure smooth workflow and timely execution of tasks.
- Perform general administrative duties and support management as required.
- Any other duties needed.
Qualifications
- Certification in a related field.
- Proven experience in a similar role, preferably in a fashion, retail, or production environment.
- Strong Microsoft Excel skills.
- Excellent organizational and time management skills, with keen attention to detail.
- Strong communication and interpersonal abilities.
- Ability to multitask and work in a fast-paced environment.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldCustomer Care 
As the CRM Manager, the primary responsibility will be to oversee and manage the reservations team while driving thee customer engagement performance. He/She will be responsible for optimizing customer relationship management strategies, implementing effective processes, and ensuring exceptional customer experiences throughout the reservation journey. His/her role will involve utilizing CRM technologies, analyzing data insights, and collaborating closely with cross-functional teams to enhance customer satisfaction and maximize the efficiency of our reservations operations.
Responsibilities
- Provide leadership, guidance, and support to the reservations team
- Oversee and manage daily operations, ensuring efficient and accurate handling of customer reservations
- Develop training programs and provide ongoing coaching to enhance the team’s customer engagement and performance
- Track team performance metrics, set goals, and foster a culture of continuous improvement.
- Utilize CRM systems and tools to manage and track customer information, including reservations, preferences, and interactions
- Design and optimize workflows and processes to streamline reservation management and ensure seamless customer experiences
- Implement strategies to enhance customer engagement and satisfaction
- Analyze customer data and reservations trends to identify areas for improvement and opportunities to enhance customer engagement
- Utilize CRM data and analytics to make data-driven decisions and optimize reservation processes
- Implement reporting mechanisms to regularly track and evaluate key performance indicators related to customer engagement and reservations management
- Collaborate closely with sales, marketing, and operations teams to align CRM strategies and optimize customer interactions
- Provide input and feedback to product development teams regarding customer preferences and pain points.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer relationship management, preferably in the tour operating or travel industry
- Proven experience in managing a reservations team and driving their customer engagement performance
- Proficiency in CRM systems and tools, such as Salesforce, Excel, or other relevant platforms
- Strong data analysis skills and ability to translate insights into actionable strategies
- Excellent leadership and team management skills
- Strong organizational and project management abilities
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Knowledge of tour operating or travel industry operations is a plus
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant  , Travels & Tours 
This role involves managing and converting guest enquiries into bookings while ensuring an exceptional travel experience through personalized service and meticulous itinerary planning.
Key Responsibilities
- Handle guest enquiries promptly and professionally, providing detailed responses and converting them into bookings.
- Recommend suitable properties, destinations, and activities based on guest preferences, requirements, and budget.
- Curate and build expert travel itineraries for luxury holiday homes, villas, lodges, and hotels.
- Coordinate the full booking process including payments, arrivals and departures, and transport logistics.
- Maintain in-depth knowledge of all listed properties, their amenities, rates, and booking conditions.
- Liaise with property owners, managers, and reservations staff to confirm availability and secure bookings.
- Collaborate with the Managing Director and internal teams on wider aspects of the business including marketing, finance, administration, and new ventures.
Qualifications
- Bachelor’s degree in Hospitality, Tourism, Business, or a related field from an accredited institution.
- A minimum of 3 years’ experience in travel, tourism, guest relations, or a similar high-end service environment.
- Proven understanding of luxury travel and East African destinations.
- Excellent communication, interpersonal, and listening skills with the ability to interact effectively with high-end clientele.
- Strong organizational skills and ability to manage multiple priorities with attention to detail.
- Experience with travel booking systems and itinerary planning.
- A self-starter with a collaborative approach and a proactive, problem-solving mindset.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldCatering / Confectionery 
The ideal candidate will be responsible for preparing and serving morning tea, cooking and serving lunch for staff, and ensuring the kitchen is maintained to the highest standards of cleanliness and hygiene. This role requires someone with a passion for food, excellent organizational skills, and a commitment to quality service.
Key Responsibilities
- Prepare and serve morning tea for staff daily in a timely and consistent manner.
- Cook and serve nutritious and well-balanced lunches for staff, adhering to dietary preferences and health standards.
- Plan menus in advance, considering nutritional value, staff feedback, and seasonal ingredients.
- Maintain a clean and hygienic kitchen environment at all times, in line with food safety and hygiene regulations.
- Ensure proper storage of food supplies and manage kitchen inventory effectively.
- Handle kitchen equipment responsibly and report any faults or required maintenance.
- Comply with all health and safety requirements including proper food handling procedures.
- Work collaboratively with management to improve meal offerings and kitchen operations.
Qualifications
- A minimum of 5 years’ proven experience as a Chef or Cook, preferably in an institutional or staff kitchen setting.
- Fluent in both Kiswahili and English – with excellent communication skills.
- Valid Food Handling Certificate from a recognized institution.
- Knowledge of nutrition and ability to prepare balanced meals.
- Strong understanding of hygiene, safety, and sanitation standards.
- Ability to work independently, manage time efficiently, and multitask effectively.
- Trustworthy, dependable, and committed to delivering high-quality meals consistently
Method of Application
Use the link(s) below to apply on company website.
