iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.
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Customer Care Executive
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care 
- The Customer Care Executive is primarily responsible for ensuring delivery ofexceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.
KNOWLEDGE, SKILLS AND ABILITIES
- Minimum of a Degree
- Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
- Good typing speed and computer skills, particularly with regard to Microsoft office applications
- Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location
- Ability to work in a team environment
- Ability to maintain a calm disposition particularly in stressful work situations.
- Displays a positive attitude; ability to remain positive and energetic throughout a work day.
- Updates self on comparative product and services
WORK CONDITIONS
- Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays
- Ability to work extra hours to meet business needs
- To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements,
- May be required to undergo periodic occupational related medical examination to assess own suitability for continued employment at the Call Center
Method of Application
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as subject of email.
