Customer Experience Executive Job Opportunity at KCB Bank
Position: Customer Experience Executive
KCB Bank Tanzania
Dar es Salaam
KEY RESPONSIBILITIES:
- Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
- Conducting below the line campaigns/communication through bulk SMS and calls
- Conducting all branches daily system health check surveys
- Handle queries coming through social media with collaboration with Marketing.
- Compile customer experience reports.
- Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
- Support in deployment of customer experience projects
- Conduct quality checks on raised complaints from branches.
- Participate fully in preparing and supporting customer engagement activities.
- Cross selling other products of the bank
- Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.
Academic & Professional
- Education Bachelor’s degree Bachelor’s degree from any recognized institution RQ
- Master’s degree Business Related AA
Experience –Years
- Fresh Graduate (1 year experience added advantage)
Job Identification: 3526
Posting Date: 01/08/2025, 04:19 PM
Apply Before: 01/22/2025, 04:19 PM
Degree Level: Bachelor’s Degree
Job Schedule: Full time
Locations: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
How to Apply:
Job Opportunities at KCB Bank Tanzania
