Majorel Kenya designs, builds and delivers end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.
Read more about this company
Customer Expert
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience1 year
- LocationNairobi
- Job FieldCustomer Care 
Responsibilities
- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via phone and through emails and chats.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Requirements
- Minimum of 1 year experience in Customer Service
- Degree/Diploma in any related field
- C1 English and excellent grammar skills
- Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
- Great people skills
- A sales-oriented approach
- Proactive personality and self-motivator
- Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast
paced environment.
- Outstanding written and verbal communication skills, great phone etiquette and
elevated speech
- Should be flexible to work in shifts both day and night.
Method of Application Interested and qualified? Go to Majorel Kenya on globalus241.dayforcehcm.com to apply
