Job title: Customer Service Officer
Organization: MKOMBOZI Commercial Bank
Education:
Bachelor degree in Business Administration, or related field.
Technical skills / competencies:
Strong interpersonal and communication skills.
Customer-focused with the ability to handle multiple inquiries and resolve issues efficiently.
Detail-oriented with strong organizational skills.
Proficient in the use of banking software and technology platforms.
Ability to educate and advise customers on banking products and services.
Problem-solving and decision-making skills.
Job overview:
Promptly and efficiently manage the Contact Centre inbound calls and hotline professionally. The job holder will also handle customer requests/enquiries from all the bank’s channels. Escalation and following up as necessary, in order to ensure that quality customer service is maintained at all times and compliance with the established service standards.
Application details:
Send CV and cover letter to the email below.
Deadline: 02nd June 2025
Email: [email protected]
NB: Only shortlisted candidates will be contacted given the volume of applications.
