Flexitech is one of the world’s leading suppliers of brake and cooling hoses for the automotive and motorbike industries. Driven by a strong sense of collective innovation, and thanks to our know-how, we have been developing specific, innovative technical solutions to meet our customers’ requirements for combustion, hybrid and electric vehicles for over 60 years.
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Customer Service Representative
- Job TypeFull Time
- QualificationDiploma
- Experience1 year
- LocationNairobi
- Job FieldCustomer Care 
- Flexitech Group Limited is hiring a Customer Service Representative who will be responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, or chat, and requires a strong commitment to customer satisfaction.
Key Responsibilities
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software or CRM system.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.
Key Qualification
- Diploma in Communication, Customer Relations, Public relations, or any relevant business course
- At least 1 years experience in working in a call center as Customer Service Representative/agent in a BPO
- Knowledge of call center terminology, applications, and metrics
- Hands-on, detail-oriented, and strong execution skills.
- Good communication Skills both Written and Spoken with the ability to interact freely with customers.
- Passion for irrigation and proactive in decision making
- Independent thinkers who are able to thrive in a fast-paced dynamic environment.
- Have the ability to handle pressure, meet deadlines
- Be organized and be an expert in time management
- Basic computer skills.
Method of Application Interested and qualified candidates should apply using the Apply Now button below.
