For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experie...
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Customer Service Representative (Mombasa Based)
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience1 year
- LocationMombasa
- Job FieldCustomer Care 
Job Description
Responsibilities
- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via phone and through emails and chats.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Requirements
- Minimum of 1 year experience in Customer Service
- Degree/Diploma in any related field
- C1 English and excellent grammar skills
- Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
- Great people skills
- A sales-oriented approach
- Proactive personality and self-motivator
- Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Should be flexible to work in shifts both day and night.
Method of Application Interested and qualified candidates should apply using the Apply Now button below.
