Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers' some of the world's best-known food, beverage and pharma brands with the expertise, insights and know-how they need to deliver products that people enjoy and feel better about consuming.
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- Contents
- Open Jobs
- Supply Chain Manager
- Customer Care Specialist - French Speakers
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
About the role
- The Supply Chain Manager is responsible for aligning the direction and strategy of the Local Supply Chain Function to support end-to-end Operations across Africa.
- The scope includes, but is not limited to, cost optimization, procurement, warehousing, ERP Implementation, logistics processes and strategy for Kerry Greater Africa. A strong expertise in procurement, logistics, data analytics, SAP ERP systems, and Team Leadership are attributes that are key to succeeding in this role.
- You will also need to demonstrate a proven track record in managing complex supply chains in the African market.
Key responsibilities
End-to-End Supply Chain Strategy:
- Develop and execute a pan-African supply chain strategy, aligning procurement, logistics, and warehousing with business objectives.
- Lead ERP implementation/optimization (e.g., SAP modules) to enhance visibility, automation, and efficiency.
- Drive cost optimization initiatives (TCO reduction, freight consolidation, inventory rationalization).
Leadership & Stakeholder Engagement:
- Manage multi-country teams (procurement, logistics, warehouse) with a focus on talent development.
- Collaborate with finance, sales, and production to align supply chain with business growth.
- Present cost-saving initiatives and performance metrics to senior leadership.
- Lead, develop, inspire, and motivate direct reports and drive an upward improvement in the team’s skills and performance.
- Establish strong collaborative relationships with Customer Care to ensure noise free supply to our customers and drive our NPS ambition.
Procurement & Supplier Management:
- Oversee strategic sourcing, supplier negotiations, and contract management to reduce costs while ensuring quality.
- Implement vendor performance metrics and risk mitigation strategies.
- Ensure compliance with local content laws and import/export regulations.
- Implement purchase plans for raw, packing & other related materials for short & long-term supply using the supply demand process and observing supply constraints, to meet customer service level objectives & maintain customer satisfaction.
- Liaise and negotiate with suppliers for optimized prices and payment terms.
- Lead strategic sourcing, vendor negotiations, and contract management to ensure cost-effective procurement.
- Develop and maintain relationships with key suppliers across and outside Africa.
- Mitigate supply risks and ensure compliance with local and international regulations.
- Enforces corporate policies regarding the ethical conduct of purchasing activities.
Logistics & Distribution:
- Oversee inbound/outbound logistics, warehousing, and last-mile delivery.
- Optimize transportation routes and reduce lead times.
- Ensure compliance with customs, trade laws, and import/export requirements.
- Controls inventory levels by conducting physical counts, reconciling with data storage systems.
- Effective Management the Kerry traded goods in bounds and outbounds.
- Maintains general oversight and ensures accuracy of inventory records.
Analytics & Process Improvement:
- Ensure that our Demand Planning Database provides the best forward looking picture possible that facilitates cost-effective, timely Supply of FG to our Customers.
- Provide accurate information that informs stakeholders of the Supply Status highlighting any bottlenecks, blockages or escalations together with proposed solutions in a timely manner.
- Implement KPIs to monitor supply chain performance and drive continuous improvement.
- Lead ERP implementation SAP (MM, SD, WM modules) for process automation and reporting.
- Coach and collaborate with the Commercial Directors and their teams so they are gaining knowledge on the dynamics of this complex supply network. Show that by working collaboratively with common understanding of reasonable inputs (not a one size fits all) we can reduce the noise, simplify and improve the efficiency of timely Supply across GA.
- Provide accurate metric reporting as required
Qualifications and skills
- Bachelor’s degree in business, Economics, Supply Chain, or related field required
- Minimum 5 years’ experience in a Supply Chain role with at least 2 years’ experience in a leadership role
- Experience of SAP and Microsoft Office –Suite usage
- Work experience in Food & Beverage, Food Service, or Ingredients / Flavor industries will be a great advantage
- Cost management experience
- Good understanding of Food Management System, and Safety Environment Management System
- Proven capability to manage, monitor and review all import activities PO, shipment, ETA port and ETA warehouse
- Problem solving abilities, good organizational skills and follow-through
- Excellent facilitation and negotiation skills
- Ability to multi-task in a fast-paced and changing environment
- French Language skills a distinct advantage
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 - 5 years
- LocationNairobi
- Job FieldCustomer Care 
About the role
- The Customer Care Specialist acts as the key contact between the customer and the company and will be always responsive to customer's requirements, (both internal and external). The specialist must demonstrate the ability to resolve customer queries quickly and will direct their efforts to maximise the customer experience. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. Manage customer requests efficiently and direct their efforts to maximise the customer experience.
Key responsibilities
- Maintaining professional, timely and effective communication with all parties.
- Responsible for all aspects of account management, administration, account queries sales support / business development
- Interaction with other functions, collaborate with staff from other functions to identify and resolve issues. Gather information and drive improvements.
- Manage the order process in line with account company procedures by proposing improvements where necessary.
- Ensure service issues do not arise by clarifying customer requests. Managing expectations, by determining the cause, seeking solutions, and escalating appropriately
- Develop and maintain excellent relationships with customers and provide support to relevant Account Directors and Sales Managers
- Applies up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers.
- Contribution to review and improvement of processes. Assists in analysis of new process or policies; recommend and suggest process or design modifications.
- Develop strong relationships with commercial and supply chain teams.
- Represent Customer Care in cross functional meetings and projects.
- Undertake customer visits, presentations, and face to face meetings.
- Support sales by reporting on account activity and forecasting
- Remain fully flexible to meet business requirements and demands.
- Develop and Maintain country specific document controls & regular updating of master data information.
- Strong Commercial Mindset & Professional Accumen.
- End-to-End order to invoice activities including, but not limited to:
- Quoting, Pro-forma Generation.
- Sales Order Capturing, maintenance & conversion.
- Weekly Open Order Reports with alignment between commercial and customer care.
- Full understanding country specific Import/Export requirements and working knowledge of internal and customer supply chains.
- Strict adherence to agreed regional KPI's.
- Comply with all company safety policies and procedures, report any hazards and unsafe conditions immediately and actively participate in safety training programs.
Qualifications and skills
- Bachelor's degree in business administration or related field.
- 3-5 years of related experience in a customer focused environment, preferably in a customer care, supply chain, account management or sales support role within a B2B or B2C environment.
- Strong command of finance/accounting practices.
- A strong command of English & French is Mandatory (Read, Write & Speak).
- Proficiencies in SAP, Salesforce & MS Office systems will be highly considered.
Personal Attributes:
- Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work with in new work structures, processes, requirements or cultures
- Applied Learning: Assimilating and applying new job related information in a timely manner.
- Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organisation
- Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Managing work/time management: Effectively managing ones time and resources to ensure work is completed efficiently
- Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position relation areas; keeping up with current development and trends in area of expertise.
- Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no long reasonably attainable.
- Challenging Work: Working on difficult or demanding tasks requiring substantial effort and commitment.
- Continuous Learning: Increasing knowledge and skill when circumstances call for additional learning.
- Details: Working on tasks requiring great attention to detail, ability to multi task.
- Responsibility/Accountability: Receiving responsibility/accountability for completing tasks that might place heavy demands on one’s time and involvement.
- Task Variety: Working on several different tasks or projects.
- Flexible with a ‘can do’ attitude: Having the ability to work well on your own and as part of a team to meet and overcome challenges.
- Excellent Team Player: Excellent communication, collaboration and interpersonal skills with stakeholders on all levels.
- Change Management: The ability to integrate and work effectively with others in a changing environment.
- High level of attention to detail: and strong organisational, analytical, problem solving and administrative skills
- Career Success: A strong desire for continuous learning and a desire to grow professionally.
Method of Application
Use the link(s) below to apply on company website.
