We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
We have more than 6 years’ experience providing fin...
Read more about this company
- Contents
- Open Jobs
- Human Resource Generalist
- Debt Collection Field Team Leader - Meru
- Debt Collection Call Center Intern
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldHuman Resources / HR 
Duties and Responsibilities
Mogo Auto Limited is looking for a dynamic and results-oriented HR Generalist to join our growing team. We are seeking a proactive professional who is both a strategic thinker and a hands-on "doer," someone who thrives on optimizing HR function ions and fostering a positive and productive work environment. This is an exceptional opportunity for an individual who is passionate about people, process improvement, and making a tangible impact on our organization's success.
In this pivotal role, you will be at the heart of our HR operations, overseeing core functions while also contributing to the strategic direction of our people management. You will be a trusted advisor to both employees and leadership, a champion for employee well-being, and a leader to a team of dedicated HR officers.
Key Responsibilities:
- Performance Management: Drive and administer our performance management cycle, including goal setting, performance reviews, and providing guidance to managers on delivering constructive feedback. Develop and implement strategies to foster a culture of high performance and continuous improvement.
- Employee Relations: Conduct thorough and objective investigations, ensuring fair and consistent application of company policies and legal compliance. Mediate conflicts and provide coaching to managers and employees to resolve issues effectively.
- Employee Well-being: Champion initiatives that promote the physical, mental, and emotional well-being of our employees. Develop and implement programs and resources that enhance our workplace culture and support a healthy work-life balance.
- Training and Development: Identify training needs and partner with leadership to develop and facilitate training programs that enhance employee skills and support career development.
- Team Leadership and Management: Lead, mentor, and develop a team of HR Officers, fostering a collaborative and high-performing team environment. Delegate tasks effectively and provide guidance and support to ensure the team's success.
- Process Optimization and Automation: Critically evaluate existing HR processes and workflows to identify opportunities for improvement and automation. Lead projects to streamline operations, enhance efficiency, and improve the overall employee experience. You will be expected to constantly ask "how can we make this better?" and have the drive to implement your ideas.
- HR Operations: Oversee day-to-day HR activities, ensuring the smooth execution of core HR services.
Who you are
- A seasoned HR professional with a proven track record as an HR Generalist or HRBP demonstrating a strong understanding of core HR functions.
- A strategic thinker who can see the bigger picture and align HR initiatives with business objectives.
- A hands-on individual who is not afraid to roll up their sleeves and get involved in all aspects of HR.
- An exceptional communicator with strong interpersonal skills, capable of building rapport and trust at all levels of the organization.
- A natural problem-solver with a knack for navigating complex employee relations issues with empathy and professionalism.
- Passionate about process improvement and leveraging technology to enhance HR efficiency.
- An experienced leader with the ability to motivate and develop a team.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 5 years of progressive experience in an HR Generalist role.
- In-depth knowledge of labor laws and HR best practices.
- Experience in performance management, employee relations, and training and development.
- Demonstrated experience in process optimization and automation.
- Previous experience managing a team is highly desirable.
- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience
- LocationMeru
- Job FieldFinance / Accounting / Audit 
What you will do:
- Providing leadership to team members by communicating team goals, motivating, and addressing their issues
- Providing support to agents to ensure they can deliver
- Assisting with induction and training for Debt Collection new hires
- Drive strong performance management in the team through clear communication on performance expectations
- Identifying training needs, preparing training materials and recommending trainings that require external trainers
- Develop strategies to promote team members adherence to debt collection policy and performance goals
- Conduct team meetings to update members on changes in processes, target achievements and expectations.
- Monitoring and training on usage of call center tools in the department and company’s ERP System
- Addressing issues raised by customers who visit the office
- Follow up with customers to fulfilment of their contractual obligations
- Generate and share detailed reports about team performance
- Submit suggestions on debt collection process improvements
- Any Other duties assigned
What you will need:
- Degree/Diploma in Business Administration or related field.
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- At least four years of relevant experience.
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili.
- Good leadership skills
- Loyalty and Integrity
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience
- LocationNairobi
- Job FieldCustomer Care  , Internships / Volunteering 
What you will do:
- Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
- Process and organize debt collection correspondence and related documentation.
- Ensure compliance with contractual obligations and regulatory requirements.
- Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
- Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
- Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
- Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
- Achieve and exceed set debt recovery targets and performance metrics.
- Perform other related duties as assigned by the management
- Any other duty assigned.
What you will need:
- Diploma/Degree in Business Administration, or related field.
- Relevant Call center experience will be an added advantage.
- Strong desire to learn along with professional drive.
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Exellent listerning skills
- Excellent computer skills.
- Ecellent negociation skills
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili.
- Confidence
Method of Application
Use the link(s) below to apply on company website.
