Customer Support Specialist – Content Protection in Remote (Work From Home)

Empire DMCA is a top content protection service that helps creators safeguard their intellectual property by removing unauthorized, pirated content online. Join our team to support creators, guide them through takedown processes, and ensure a seamless, professional customer experience.

• Minimum Qualification :Unspecified
• Experience Level :Entry level
• Experience Length :3 years

Role Overview: We are seeking a highly skilled Customer Support Specialist with native-level English proficiency and extensive customer support experience. In this role, you will be the main point of contact for clients, providing them with a clear understanding of the takedown process, addressing inquiries, and maintaining a high standard of customer care. This position is ideal for someone who is passionate about helping others and thrives in a remote, fast-paced environment.  

Key Responsibilities: - Deliver Outstanding Support: Respond to customer inquiries swiftly, clearly, and professionally across email, chat, and other communication channels. - **Manage Takedown Requests**: Assist clients in navigating the takedown process, gathering necessary information, and guiding them through each step. - Record & Escalate: Maintain accurate records of customer interactions in our support system and escalate complex issues to the relevant internal team members. - Provide Updates: Proactively inform customers of the progress of their takedown requests, including timelines and next steps. - Upsell Opportunities: Identify opportunities to suggest additional services when appropriate, adding value for clients.

Qualifications: - Native-level English proficiency with strong written and verbal communication skills. - 3+ years of customer support experience, with proven success in delivering high-quality support. - Experience in sales or upselling is a bonus. - Professional, proactive, and able to manage sensitive information with discretion. - Familiarity with customer support software and ticketing systems is a plus.

Benefits:

- Flexible, remote work environment - $300 monthly salary plus bonuses based on performance - Opportunity to work in a mission-driven, supportive team

If you’re passionate about customer support and eager to protect creative content, we encourage you to apply! Please submit your resume and a brief cover letter detailing your experience and why you’d be an excellent fit for this role.

Submit your application here

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