Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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Direct Sales Representative
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
KEY RESPONSIBILITIES
- Sourcing prospective customer leads from various sources such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.
- Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.
- Guiding customers on how to fill in applications for the respective product the customer would like to purchase.
- Reviewing of the application and documentation provided by the customer to confirm accuracy.
- Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.
- Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.
- Prospecting customers for any other Bank products, suitable to their needs.
- Ensuring safe custody of customer documents under their care.
- Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
- Sharing market or competitor information from the field to the leadership to improve the bank’s products.
DAILY RESPONSIBILITIES:
- Selling of Bank products.
- Participating in Bank Sales Campaigns.
- Cross-selling Bank products and educating customers who have taken up a product on the features (including product demonstrations).
- Receipt of customer applications and forwarding the same to the stipulated retail support team within 24 hours of sign-off by the customer.
- Ensuring Proper documents and KYC as per stipulated standards.
- Provide regular Sales reports.
QUALIFICATIONS AND EXPERIENCE
The successful applicants should:
- Be a graduate from a recognized university.
- Have at least 2 years working experience in Sales.
Method of Application Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply
