Aquantuo wants to bring the world to the doorstep of every African. While doing this, we also aim to give Africans the opportunity to showcase our rare and often overlooked resources to the world.
Read more about this company
E-Commerce Operations Analyst intern
- Job TypeContract
- QualificationBA/BSc/HND , Diploma
- Experience
- LocationNairobi
- Job FieldCustomer Care  , Internships / Volunteering 
Job Summary:
- The E-Commerce Operations Analyst Intern will support the company's operational efficiency by ensuring seamless tracking, customer service, and coordination of shipments. The intern will work closely with cross-functional teams to provide real-time updates, address client inquiries, and ensure smooth execution of e-commerce processes.
Key Responsibilities
System Monitoring and Reporting
- Identify and report issues with the company website and apps in a timely manner.
Customer Engagement
- Respond to all emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real-time or within 15 minutes of receipt.
- Provide exceptional customer service across multiple communication channels, ensuring a positive client experience.
- Work with sales and marketing teams to convert prospects into satisfied users.
- Order and Request Management
- Ensure real-time status updates for all client requests across the company’s five service areas.
- Create and track tickets for all issues, ensuring timely resolution and proper communication.
- Follow up on all pending items and requests, ensuring prompt updates and completion.
Shipping and Delivery Coordination
- Oversee the sorting and delivery of items to ensure timely and accurate delivery.
- Coordinate the preparation of shipping documents for both imports and exports, ensuring adherence to IATA and IAC guidelines.
- Track shipment progress on third-party platforms and provide real-time updates until arrival at the destination country.
- Ensure packages received from remote offices are delivered intact and as received.
- Facilitate the receipt and processing of exports to ensure timely delivery.
Operational Reporting
- Prepare and share a daily turnover report with the upcoming shift and management, providing status updates on daily tasks.
Requirements
Educational Qualifications
- Bachelor's degree/diploma in Business, Marketing, Economics, or a related field.
- Experience in E-Commerce is an added advantage
Skills and Experience
- Experience in customer service and social media management.
- A strong commitment to providing excellent customer service.
- Excellent written and verbal communication skills.
- Outstanding interpersonal skills, with the ability to quickly build rapport with customers.
- Proficiency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to multitask and work comfortably in a fast-paced environment.
- Ability to work with minimal supervision and take initiative.
- This internship provides an excellent opportunity for career growth and hands-on experience in e-commerce operations. Candidates with a passion for customer service, attention to detail, and a proactive approach to problem-solving are encouraged to apply.
This is a short term Internship opportunity
Method of Application
Interested and qualified candidates should forward their CV to: careers@aquantuo.com using the position as subject of email.
