Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with t...
Read more about this company
- Contents
- Open Jobs
- Waiter/Waitress
- Bartenders
- Housekeeping Supervisor
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationKiambu
- Job FieldHospitality / Hotel / Restaurant 
Responsibilities
- Greet and seat guests warmly, presenting menus and offering recommendations.
- Suggest and professionally upsell food & beverage products.
- Serve food and beverages efficiently while adhering to quality and presentation standards.
- Ensure tables are clean and set for the next guests promptly.
- Attend and accommodate guests’ reasonable requests and ensure all queries are responded to promptly and on time.
- To be knowledgeable about the menu and information about the food and beverage offerings as well as preparation methods.
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
- Follow all safety and sanitation policies when handling food and beverage.
- Address customer inquiries, complaints, and special requests professionally.
- Process payments accurately, including handling cash and using POS systems.
Requirements
- Certificate/Diploma in Food and Beverage service from a recognized institution or its equivalent
- Minimum 2 year experience in a similar role
- An operational knowledge and proficiency in Point of Sale System an asset
- Excellent written/verbal communication and interpersonal skills
- Strong guest service orientation
- Able to balance a variety of conflicting priorities while providing guest service
- Ability to work well under pressure in a fast-paced environment
- Exceptional customer service skills with a friendly demeanour.
- Ability to work cohesively and collaboratively as part of a team.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Key responsibilities
- Have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations
- Prepare and serve beverages according to the standard required.
- Set up, stock, clean, and maintain the bar and beverage preparation area.
- Take food and beverage orders from guests, up selling wherever possible.
- Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
- Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
- Utilize the outlet point-of-sales system as prescribed. Computes bills, accepts payments, and performs cashier duties.
- Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
- Handle all payment methods correctly; all cash collected during service to be handed to the appropriate person at the end of the shift.
- Always maintain the assigned station/section in a clean and orderly manner.
- Responsible for inventory-taking as required.
- Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Qualifications
- Certificate In Food and beverage service from a recognized institution
- At least 2 years experience as a bartender in reputable establishment required.
- An operational knowledge and proficiency in Point of Sale System an asset
- Punctual and available to work extra hours when necessary
- Excellent written/verbal communication and interpersonal skills
- Good wine knowledge helpful as well as liquors.
- Strong guest service orientation
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience3 - 5 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Key Responsibilities
- Oversee daily housekeeping operations, ensuring rooms and public areas meet our high cleanliness standards
- Train, coach, and mentor housekeeping staff to deliver exceptional service
- Create and manage staff schedules to ensure optimal coverage and efficiency
- Conduct regular inspections of guest rooms and public areas to maintain quality standards
- Collaborate with other departments to address guest concerns and improve overall guest experience
- Manage inventory of cleaning supplies and equipment, placing orders as needed
- Implement and enforce safety protocols and procedures
- Address and resolve guest complaints promptly and professionally
- Participate in continuous improvement initiatives to enhance housekeeping processes
- Prepare and maintain accurate reports on housekeeping operations and staff performance
Qualifications
- Degree or Diploma in Hotel/ Housekeeping Management or a related field
- 3-5 years experience as a Housekeeping Supervisor in a hotel or similar environment
- Strong leadership and team management skills
- Excellent organizational and time management abilities
- Detail-oriented with a keen eye for cleanliness and presentation
- Outstanding communication and interpersonal skills
- Proficiency in using hotel management software and Microsoft Office suite
- Ability to adapt to shifting priorities and work efficiently in a fast-paced environment
- Knowledge of knowledge of Housekeeping work procedures and safety protocols
- Strong problem-solving skills and ability to make quick decisions
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
Method of Application
Use the link(s) below to apply on company website.
