Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...
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Front of House Manager – Maasai Mara
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNarok
- Job FieldHospitality / Hotel / Restaurant 
Duties
- Host a cosmopolitan selection of clients in any of the camps as required
- Host a selection of agent educational trips (both overnight stays as well as site inspections)
- Oversee guest excursions in conjunction with their guides, organising and setting up sundowners, bush meals, walking, etc.
- Ensure that tents and décor are well set and schedule their maintenance and replacement.
- Lead, mentor, and supervise all staff to uphold and exceed service standards,
- General safety and protection of all guests, staff, company property and company equipment
- Direct, coordinate and oversee the daily front-of-house operations of the camps and staff.
- Overseeing all food and beverage functions and developing and planning creative
- Reservation liaison and reporting in conjunction with the reservations/ground handling office
- Operating and using the online reservation system (ResRequest) to check the status of bookings and compile reservation reports.
- Collecting information and images for use in Blogs and social media.
- Writing guest reports after clients have departed for future reference.
- Maintain all records and provide a monthly management report.
Requirements
- Bachelor’s degree in Hospitality, Tourism or a related field.
- Minimum 5 years’ experience in a similar set up
- Reliable under pressure, able to multitask, make sound decisions, and adapt quickly to challenges.
- Comprehensive knowledge of the Maasai Mara region, including cultural sensitivity and local operations.
- Pay attention to detail and be customer-focused.
- Possesses good people, social and management skills and can lead a strong, diverse workforce.
- Ability to write reports and perform general administrative duties.
Method of Application Interested and qualified? Go to Summit Recruitment and Search on www.summitrecruitment-search.com to apply
