Head of Operations – Commercial Bank
MKOMBOZI
Job Overview:
The Head of Operations is responsible for leading and managing all day-to-day operational activities of the Bank, ensuring efficient, compliant, and customer-centric service delivery across branches and digital channels. This role is critical in maintaining operational excellence, minimizing risks, and contributing to the achievement of the Bank’s strategic goals.
Education:
Bachelor’s degree in Banking, Finance, or a related field.
A Master’s degree is an added advantage.
Qualifications and Experience:
Minimum of 7 years of banking experience, with at least 3 years in a senior operational management role.
Proven experience in branch operations, clearing, payments, loan administration, or customer service operations.
Solid understanding of regulatory and compliance frameworks in banking (BOT, FIU, AML, etc.).
Application Details:
Interested candidates should send their CV and cover letter to the email address below:
Email: [email protected]
Deadline: 02nd June 2025
NB: Only shortlisted candidates will be contacted due to the volume of applications.
