Job type: Full-time
Responsibilities:
- Lead and manage branch operations to ensure efficient, accurate, and cost-effective service delivery.
- Maintain high customer service standards, addressing enquiries and complaints promptly.
- Drive financial growth through cross-selling, revenue collection, and achievement of sales targets.
- Oversee cash operations, including LCY & FCY transactions, clearing processes, and ATM management.
- Ensure compliance with internal controls, AML/KYC procedures, and operational risk management tools.
- Manage branch assets, implement cost control measures, and maintain security protocols.
- Train, motivate, and appraise staff performance, fostering a productive work environment.
- Serve as the main strong room vault custodian and manage cash holding limits.
- Continuously update management on staff and client feedback, providing recommendations for growth.
- Bachelor’s degree in Business Administration, Information Technology, or related field
- Minimum 7-10 years of experience in service support or related field, with a proven track record in leadership roles
- Strong leadership and management skills, with the ability to motivate and develop teams
- Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
- Advanced problem-solving and decision-making abilities
- Customer-focused mindset with a commitment to delivering exceptional service
- Proficiency in service management software and tools
- In-depth knowledge of IT service management frameworks, such as ITIL (certification preferred)
- Experience in implementing and improving service support processes
- Strong understanding of IT infrastructure and service delivery concepts
- Knowledge of industry best practices in service support
- Ability to work effectively in a fast-paced, dynamic environment
- Willingness to travel within Tanzania as required
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Showing Composure
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Client Knowledge
- Processing
- Product Knowledge (Consumer Banking)
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
CLICK HERE TO APPLY
