Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
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Home Loan Specialist
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldFinance / Accounting / Audit 
Principle Accountabilities
- Providing home loan solutions to customers looking to purchase property by evaluating customer's financials.
- Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs.
- Assisting the customers with the mortgage loan application process.
- Reviewing loan applications, verifying information, and determining eligibility.
- Onboarding new customers and assisting the customers with the initial step in the mortgage application.
- Conduct branch Home Loan marketing campaigns and participate in country-level campaigns.
- Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
- Actively updating customers on changes in policy, eligibility, application status, or any other information.
- Ensure compliance with confidentiality policies throughout the process.
- Build a supportive referral network (e.g. with clients, developers, and real estate agents).
- Resolving customer issues in a timely manner.
- Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
- Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation.
- Creating weekly, monthly, and annual reports.
- Other duties as assigned.
Key Competencies and Skills
General Competencies
- Effective communication an influencing skill.
- Selling and Negotiation skills.
- Good organization and administrative skills.
- Great analytical skills.
- Ability to work with minimal supervision.
- High integrity and reliable.
- A strong team player.
Technical Competencies
- Experience as a mortgage loan officer or in a similar role.
- Previous experience in sales or customer support is an asset.
- Commercial Acumen.
- Experience in development of market intelligence reports.
- Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
- Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management.
- Customer Service skills.
Minimum Qualifications, Knowledge and Experience
Academic Qualification
- Bachelor’s degree in Finance, Economics, Business Administration, Accounting or related field of study.
Experience
- At least 2 years’ experience in a similar role.
Method of Application Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply
