Our client, a medium-sized hotel and an equal-opportunity employer, is seeking a qualified and experienced Hotel Operations Manager to oversee and manage all aspects of the hotel's day-to-day operations. The ideal candidate will be highly organized, service oriented, and committed to operational excellence. This position reports directly to the Chief Executive Officer (CEO)
- Minimum Qualification :Bachelors
- Experience Level :Senior level
- Experience Length :6 years
Key Responsibilities
• Guest Satisfaction: Ensuring high standards of guest service and addressing complaints promptly.
• Staff Management: Training and supervising employees, as well as managing schedules and performance.
• Operational Efficiency: Implementing and optimizing operational processes to improve efficiency and guest experience.
• Financial Management: Managing budgets, controlling costs, and tracking financial performance.
• Quality Assurance: Implementing and enforcing quality standards, ensuring cleanliness, and maintaining facilities.
• Problem-Solving: Resolving issues and addressing operational challenges.
• Communication and Collaboration: Coordinating with other hotel managers, department heads, and staff.
• Compliance: Ensuring adherence to health and safety regulations and local laws.
• Inventory Management: Monitoring and ordering supplies and equipment as needed.
Education & Professional Background:
• Bachelor’s degree in Hospitality Management, Business or a related field.
• A postgraduate diploma or professional certification in Hospitality or Hotel Operations is an added advantage.
• At least 6 years’ experience as an operations Manager, with a minimum of 3 in the hotel industry.
• Proven experience in managing hotel departments such as front office, housekeeping, F&B, and maintenance.
Technical Skills
• Strong knowledge of hotel management systems.
• Financial acumen, including budgeting, forecasting, and cost control.
• Familiarity with health and safety regulations, labour laws, and compliance requirements in Kenya.
Key Competencies:
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Guest-focused mindset with a commitment to service excellence.
• Ability to multitask, solve problems, and work under pressure.
• Strong organizational and time management abilities.
Deadline:
28th May 2025
