Housekeeping Order Taker Job Opportunity at Johari Rotana
Housekeeping Order Taker
Johari Rotana
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker, you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
- Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
- Answer the telephone according to Rotana standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
- Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
- Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
- Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Department
- Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines
- Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation
- Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per Rotana standards
- Check office supplies, stock level of all Housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
How to Apply:
